• Providing insightful advice and friendly, hands-on technical support to customers in need.• Diagnosing product issues on the spot, explaining situations with patience and empathy. • Determining whether repairs can be done or a replacement is needed.• Offering solutions to quickly get users up and running again.• Run tests to assess the mobile phones’ functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, Rear systems etc.• Informed customers on the warranty provided for the cell phone units repaired.

• Attended to broken cell phones brought in by customers for repairs.• Conducted analysis with the customers on how the cell phone broke down before proceeding with the repairs.• Organized parts and components of various cell phone brands.• Scheduled the repair timetable and informed customers when they can pick-up the unit.• Examine the mobiles phones to identify the cause of trouble.• Provide the customers with cost estimate and a tentative date to conclude the repair work• Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency• Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones• Deal with clients while returning the cell phones and receiving fees