Frank Barta Email & Phone Number

California, United States

California, United States

Dublin, Ca, Us

Chandler, Arizona, Us

Chandler, Arizona, Us

Continuation of previous role after department was outsourced at Extreme.WiFi subject matter expert for a team providing a wide range of managed network and security services. Primary responsibilities include reviewing the design of proposed new solutions, developing and authoring process documentation for new hardware and software for various technical levels, critical incident response, and performing the remote management and monitoring of customer wired and wireless networks.

Morrisville, Nc, Us

Continuation of previous role under new company following Extreme Networks acquisition of Zebra Technologies WLAN business.WiFi subject matter expert for a team providing a wide range of managed network and security services. Primary responsibilities include reviewing the design of proposed new solutions, developing and authoring process documentation for new hardware and software for various technical levels, critical incident response, and performing the remote management and monitoring of customer wired and wireless networks.

Lincolnshire, Il, Us

WiFi subject matter expert for a team providing a wide range of managed network and security services. Primary responsibilities include reviewing the design of proposed new solutions, developing and authoring process documentation for new hardware and software for various technical levels, and performing the remote management and monitoring of customer wired and wireless networks.This position was transitioned to Extreme Networks following their acquisition of the Zebra WLAN business.

Chicago, Il, Us

Worked closely with product engineering, end customers, and sales staff to diagnose and resolve escalated issues on Motorola EWLAN portfolio. Replicated customer networks and issues, with full documentation of steps taken to cause issue. Used tools such as Wireshark and Omnipeek to perform wired and wireless packet capture, as well as analysis. Assisted with authorship of FAQs and Knowledge Base articles. Provided training to new associates and sales staff. Traveled to customer locations to diagnose and address customer issues, and capture data as requested by product engineering.

Chicago, Il, Us

Provided product support for the Symbol Technologies WiFi portfolio. Primary role focus was to triage customer issues, and to fully document any issues which could not be resolved via triage process for escalation to next level of support. Worked with Access Points, WiFi switches/controllers, WiFi capable bar-code scanners.