Coo
Current*Manage performance for all 12 locations (250+ employees), while supporting company growth.*Responsible for hiring projects, launch of 5S program, and managing Voice of Customer.*Create shop layouts utilizing AutoCAD for new locations.*Create, standardize, and control documentation for operations to establish standard control operations.*Manage training and correspondence with ICAR and OEM certifications.*Established KPIs for corporate reporting and launched implementation team and milestone training plans for all new employees.*Achievements: Successfully grew the business from 5 locations to 16 locations; created internal quality system and launched and received ISO9001 2015 certification; reached ICAR Gold certification for all locations.