Installed, operated and maintained REDCOM IGX (PBX) interfaced with CISCO Call Manager for VOIP telephony operation. Utilized CISCO convergence servers and CISCO VOIP 7900 series phones during daily operation and installation. Interfaced with AN/USC-60 Satellite system and Promina multiplexers for data transport. Utilized Remedy reporting system for maintenance accountability while providing direct end user customer service.• Performed PBX dial code table updates and firmware upgrades when needed. • Generated weekly and monthly traffic usage reports for analyzing and monitoring system performance

Installed, operated and maintained REDCOM IGX (PBX) interfaced with Cisco Unified Communications Manager for VOIP telephony operation. During daily operation and installation utilized Cisco convergence servers and Cisco VOIP 7900 series phones. Interfaced AN/USC-60 Satellite system with Promina multiplexers for data transport. Utilized Remedy reporting system for maintenance accountability and provided direct end user customer service. Hands on experience analyzing, troubleshooting and implementing data network solutions and committed to meeting high standards of quality and productivity.• Performed dial plan administration and route plans with Cisco Call Manager.• Activated partitions and calling search spaces within the Cisco call manager software.• Performed PBX dial code table updates and firmware upgrades when needed. • Generated weekly/monthly traffic usage reports analyzing and monitoring system performance

Installed and maintained digital communications equipment, video equipment and inside wire for residential interconnectivity. Installed VOIP telephone service, high speed internet service and IP based video service utilizing a LAN network comprised of CAT5 UTP and/or coax cable.

Installed, operated and maintained REDCOM IGX (PBX) interfaced with CISCO Call Manager for VOIP telephony operation. Utilized CISCO convergence servers and CISCO VOIP 7900 series phones during daily operation and installation. Interfaced with AN/USC-60 Satellite system and Promina multiplexers for data transport. Utilized Remedy reporting system for maintenance accountability while providing direct end user customer service.• Project lead while doubling remote circuit capacity by adding two T1 ISDN trunks.• Added two shelves to switch providing over two hundred more line circuits to the system.• Performed PBX dial code table updates and firmware upgrades when needed. • Generated weekly and monthly traffic usage reports for analyzing and monitoring system performance.