Frank Boadu Email & Phone Number

Frank Boadu is a IT Systems Analyst at Gwinnett County Government.

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  It Systems Analyst

  Gwinnett County Government

  2019 - Present - Lawrenceville, Georgia, United States

  Moving data to an external drive to move back at end of reimagingHelp customers with installation of hardware and software on a step by step basisAssist with new hire profile, configuring and setting up workstationsImaging 100 laptops a day using Windows Deployment Wizard (MDT)Performing & scheduling tasks as a field technician doing Break/Fix on different printers, validators, troubleshooting PC hardware, configurations, connections and making replacementsInstall applications and troubleshoot failures, break/fix and diagnosis of HP/Dell Desktops and Laptops.Performing Break/Fix for Printer issues with Scanners, Fusers and Maintenance kits and Driver updatingSupport hardware break/fix issues including replacement of broken desktop and laptops along with transferring users data, replace motherboards, video cards, hard drives, laptop LCD screens, memory and various other hardware issues.Troubleshooting and replacing all failed System components such as failed memory, DVD/CD - ROM's, hard disks, LCDs and Keyboards, motherboard reinstalling the operating system on software failed units.Trouble-shooting failure laptop included motherboard hard drive, LCD, Cable, power jack; USB, HDMI, speaker and software issue.Responsible for field desktop hardware/application support, network connectivity and repair/replacement of PC’s, laptops, desktops, servers etc.Help customers with Microsoft Office 365 setup and configuring outlook, adding achieveHelp customers with mapping network drives and adding network printer to the users desktopRemote in customers Computers with Teamviewer and trouble shooting Network, Printers and devices failure issues.Providing county wide device management through reimaging and updating software. Created device images through the use of PowerShell scripting Azure Active Directory

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  American Intercontinental University

  Information Technology (Bsit)