Frank Boylan Email & Phone Number

Toronto, Canada Area

As System Administrator- Monitor all Veeam Backup and Replication at customer location, including backups & replication to cloud.- Resolve backup /replication issues, resulting in errors/warnings in a timely manner- Installation of new Veeam Backup and Replication servers at customer locations.- Provide customer support using Veeam products.

Oakville, Ontario

As Senior Solutions Engineer, I was relied upon to manage escalated support cases that required expert level assistance in problem resolution. Additionally, participated in Disaster Recovery situations where expert advice was needed for successful recovery.Working on multiple OS platforms including Windows, Unix, and VMWare, providing highest level support on product usage and best practices.Subject Matter Expert(SME) on backup/recovery of Microsoft SQL Server.Providing mentor support for assigned level 2 support engineers; including peer review, forensics analysis

Vaughan, Ontario

Canada's Wonderland, part of Paramount Parks an operator of theme parks and attractions, which annually attract about 13 million patrons. Reporting to the Manager, Information Systems relied upon to maintain and support the company’s in-park operational systems including: point of sale, video imaging, access control and ticketing. Direct management of systems technicians, ensuring that problems were addressed efficiently.

Florenceville New Brunswick / Oak Brook Illinois

My main responsibilitiesEnsuring sufficient network infrastructure capacity and security through proactive monitoring of all network resources and capacity planning to maintain all service level agreements, i.e. 7/24 access to all business critical systems.Planning and deployment of all new servers, software upgrades, and network infrastructure installations.Providing support and guidance to local network technicians in problem resolution. Resolving day-to-day operational problems with respect to network, computers, and software.Second and third tier Help Desk support for network connectivity issues; LAN, WAN, FRATM, and remote access through VPN.Second and third tier application support for Windows NT/2000 server, Microsoft Exchange, Internet Information Server (IIS), Systems Management Server (SMS) 2.0, Citrix Metaframe.Second and third tier client support for Windows 2000 Professional, Windows NT Workstation, Windows 95, Microsoft Office 95/2000, IBM Client Access.User and group account administration, security management and auditing. System Backups; monitoring and problem resolution for all server tape backups

Halifax, Nova Scotia

Contracted to provide high-level operational support functions in network administration and networked personal computing environments for large private and public sector operations.

Halifax, Nova Scotia

My main responsibilitiesAddress day-to-day operational problems and provide end-user support and training.Novell Netware system administrationReview and evaluate computer systems proposals for technical soundness.Coordination of all computer systems develop activities.Develop operational standards policies and procedures with respect to corporate goals and objectives.