Frank Breunig Email and Phone Number

* Management, control and organisation of the entire operational processes and the operational services* Strategic and operational development of the company as well as introduction and further development with a clear orientation towards the growth strategy and the necessary P&L responsibility* Developing and implementing the service delivery process from order receipt through to acceptance and invoicing* External and internal personnel planning for these partners/projects* Coordination in cooperation with the mother company's regarding staffing requirements and project flow* Development of the AACS service portfolio* Evaluate, select and build up a pool of external partners * Leading and supporting the operational Teams* Ensuring the quality and execution of the services to be provided * Responsible for compliance with processes and procedures and process optimisation

* Ensures the European Service Delivery team is structured and staffedwith team members skilled appropriately to ensure all orders receivedfrom the regional Sales teams can be reviewed, corrected andpassed to other members of the European Service Delivery team forimplementation* Ensures the European Service Delivery team is structured and staffedwith team members skilled appropriately to place and manage allVendor orders to ensure Vendor FOC dates are achieved* Ensures the European Service Delivery team is structured and staffedwith team members skilled appropriately to create, agree andmaintain processes and Management Information as needed to alignall GTT employees working to deliver service understand what isrequired from them* Provide daily, weekly and monthly Management reporting, initiallymanually and then from automated, to allow the EuropeanService Delivery Management team achieves the goals set for themby SVP of Service Delivery, Europe* Builds and manages a European Service Delivery team that will becommitted to delivering on the goals of the clients and GTTs Credo* Minimizes GTT’s commercial risk and exposure on all Europeanorders* Ensures that European Service Delivery team effectively managescope creep, planning and all other aspects required to deliver ordersin* Build and maintain escalation paths for Carrier/3rd Party suppliers, toensure that circuits and other 3rd party services are delivered on timeand to scope* Liaise with clients on C-Level and ensure deliverables are met throughoutService Delivery lifecycle

Since Feb 2020 Member of CEO Extended Leadership Team

- Responsible for Project and Service Management for all German and Austrian customers- Driving customer satisfaction and revenue generation together with sales organisation- Team transformation to align staff with our best in Industry Digital, Cloud & Telecoms services

Summary:* Responsible for revenue delivery in south region Spain, Italy and Portugal* Global City Reach Management* Leading 190 employees in deliveryResponsible for customer satisfaction, a multi million opex budget and mult million revenue realization in Colt south region Spain, Italy and Portugal.Leading a european team of more than 190 employees in delivery of all Colt Network Services products.More than 17 Years experience in national and international people Management within the fixed Telco industry.



 Strong Service orientation and focus on financial and organisational efficiency to improve business profitability and revenue generation.Employees are based in Germany, Great Britain, France, Belgium, Spain, Italy, Romania and the U.S. Driving continuous organizational Transformation and develop new ways of Delivery for Transition of large-scale customer wide area networks rollout projects.Functional owner in Service Delivery for on demand Services and owns the building ofthe new digital fully automated factory.

* Represents Colt Germany as authorised officer in customer steering board meetings* Owns Supplier contract negotiations for outsourced Services in Unified Communications and IP Implementation* Monitors all department workstreams* Recognises, and actively seeks ways to exploit information technology to address complex business, organisational and technical issues* Influences senior level customers and project teams through change management initiatives* Completes a role in department escalation management* Cost Centre responsibility and management* Commercial procumen in Germany

* Responsible for technical implementation and migration management of biggest european Colt customer with overall 2800 branch locations in 14 countries* Successful implementation of 50 % leadtime improvement on IP Configuration task over 3 years* Outsourcing of Domain and DNS Management to external supplier to reduce operational expense

* Leading up to 67 employees in restructuring phase* Responsible for several Teams to provision, implement, migrate and test entire colt Network IP product portfolio across Europe* Caoches team memers on a day to day level to ensure excellent customer experience* Successful introduction of pan european scheduling based Engineer resource planning tool and process* Introduction of Customer Self Service for Domain registration Service to 6000 Domain names* Development of resourcing concept for 20 Mio € IP Infrastructure migration project

* Leadership of a Team of 30 second level Customer Diagnostic professionals, operating Data and Voice Services* Service escalation point of contact for customer and Colt Senior Management Board* Mangement of all Team aspects to ensure appropriate staffing and performance within Service Level Agreements* Overseeing operational relationship and liasion with vendors and managers within Colt Engineering Team, TAC, NMC, SMC and Field Operations

* Leading 20 employees to Deliver IP VPN, IP Access, Domain Registration, public IP Addresses for Colt Customers in 13 countries* Introduction of shift working pattern for IP configuration staff* Ensure Team performance against key measures of Service Level Agreements and backlog pipeline* Successful implementation of quality improvement projects to consolidate Colt's public IP Address Management and DNS inventory

* Leading 10 employees to Deliver IP Access, Domain Registration, public IP Addresses for Colt Customers in 13 countries* Successful implemenation of cost saving initiatives for RIPE membership and Domain registration* Representing Colt in public conferences like RIPE (IP Address distribution) and DENIC (Domain name regulation)

* Leading 7 employees to restructure from local German organistion into European Service Team* Responsible for Colt IP Access delivery in Germany including logistics and hardware budgeting* Define and agree standardised processes* Train employees

* PHP development for Domain Registration Service in colt

* Web site development with HTML, PHP and Java Script* Implementation of online shop system Openshop* Backend Database development for BMW Manhattan Web site