Frank Bui Email & Phone Number

St Louis, Missouri, Us

Managed ateamof 13system integration analysts and 3 project coordinators in the implementation and technical support of multi-million-dollar projects in Guam, NH, CO, KS, NY from kickoff to completion. Developed integration plans by identifying customer requirements, establishing goals, coordinating team resources, planning communication structure, and creating progress monitoring and reporting tools. ● Developed and strengthened relationships with customers through collaborative problem-solving to ensure the highest level of customer satisfaction. ● Worked with client relationship managers, interface engineers, sales representatives, IT, and support personnel to identify business problems, developed solutions, and ensured deadlines/expectations were met. ● Pioneered an innovative ticket assignment system that reduced backlog tickets, increased efficiency, and maximized results across 3 different teams cutting the implementation time in half

St Louis, Missouri, Us

Trained new employees on all job aspects, advised 2 team leads on complex problems, and supported 10 system Integration Analysts and 3 Project Coordinators with technical issues. Led the launch of several new VINE products in several high-priority states, including the first implementation of Colorado Warrants. Troubleshot interfaces written in a variety of programming languages. Consulted regularly by managers and directors as subject matter experts on complex technical issues. ● Strengthened team’s performance and enhanced results by demanding high accountability standards on all team members.

St Louis, Missouri, Us

Successfully managed the end-to-end implementation of the VINE product, from contract execution to successful production deployment. Responsibilities included customer onboarding, interface configuration, data migration, user acceptance testing, and post-deployment Support. Coordinated resolutions to imminent and complex agency issues with Customer Service Managers. Handled booking system changes at 100+ agencies across the US including major DOC agencies. ● Implemented and supported new products such as Vine Protective Order, CHOICE, Sex Offender, and Registration Link. ● Reinstalled entire interfaces on newly deployed VINE replacement gateway computers.