Frank C. Email & Phone Number

1. Provide answers by identifying problems; researching answers; guiding individuals through corrective steps2. Test programs; maintain systems and database3. Administer user accounts4. Provide troubleshooting, repair and maintenance for computer equipment.5. Provide troubleshooting and maintenance for technical equipment such as the telephone system, TV, Audio/Video, speakers, cameras, etc.6. Improve system performances by identifying problems; recommending changes7. Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating and resolution of problems and concerns

Vancouver, British Columbia, Canada

• Interact with staff on desktop & IT hardware problems and find their resolution• Maintain inventory of all hardware and software resources and parts• Setup, maintain, update and troubleshoot BMW proprietary equipment - ICOM, ISSS, ISID, IMIB, ISAP and ISPAHUB• Troubleshoot and maintain TV’s and music in showroom, iBrand and M showroom TV’s• Perform routine backup• Maintain and troubleshoot credit card machine• Managed door system, camera system, gas pump system, antivirus system, ticketing system and WIFI network.• Work with outside vendors as needed

Burnaby, British Columbia, Canada

- Install, maintain, troubleshoot and upgrade computers and software; - Set up, maintain and troubleshoot local area networks and connections to the internet; - Implement network traffic and security monitoring software; - Maintain and optimize server performance; - Provide problem-solving services to network users; - Install, maintain, troubleshoot and upgrade web-server hardware and software; - Design, modify and update web pages, applets and scripts; - Perform routine network start up and close down and maintain control records; - Prepare standard operating procedure for database management; - Implement data, software and hardware security procedures; - Manage company database, documentation, filing by hard copies and digital copies; - Perform data backups and disaster recovery operations; - Perform web-server backup and recovery operations; - Review invoices and process payments; - Enter invoices and payments into Simply Accounting; - Order office supplies;

Diploma, Telecommunications Technician

Telecommunications Technicians install, maintain and repair telecommunications equipment. Through theoretical and practical study.

Office Admin With Technology

A hands-on program designed to provide you with the computer and business skills required by administrative positions.

Electronics Tech Common Core

Develop the skills needed to install, maintain and repair electronic circuits and equipment.