Frank C. Email & Phone Number

Santa Clara, CA, US

Natick, Massachusetts, US

Providing users with a frictionless IT experience.Everything from infrastructure to end user support. Meeting room additions, expansions and builds.Client device and peripheral lifecycle management. Network expansions and integrations. Vendor management. New Office Setup and Infrastructure configuration in San Jose 10MW Electrolyzer Plant: Collaborated.

Oakland, California, US

• Keeping the Blocks moving!
• Devise program goals and continually assess and align those goals to complete successful program events and objectives.
• Provide reporting on project status throughout its life cycle including teams, stakeholders, vendors and sponsors encompassing budget estimation, scheduling and resource planning as part of the Global IT Logistics.
• Create SOPs for teams to follow.
• Global mass scale equipment retrievals, distribution, donation and eWaste management.
• M&A related Projects

Melbourne, VIC, AU

• Assisting Afterpay team members excel at their roles by keeping systems and services operational.
• Provide Tier 1-3 support for a mixed environment 90% Mac OSX / 10% Windows 10 for approximately 2000 global users at all business levels.
• Onboarding: Creating user via Active Directory tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.
• Offboarding: Disabling access, retrieval of laptop, forensic backup.
• Equipment procurement and asset management/ tracking.
• Building relationships with vendors.

Santa Clara, California, US

• Assisting Clouderans achieve success by keeping their systems operational.
• Provide Tier 1-3 support for a mixed environment 90% Mac OSX / 10% Windows 10 for approximately 1500 global users at all business levels.
• Onboarding: Creating user via Active Directory tools, configure assigned laptop, assigned necessary SaaS apps, deliver to user, convey passwords securely, ensure smooth initial start.
• Offboarding: Disabling access, retrieval of laptop, forensic backup.
• Equipment procurement and asset management/ tracking.
• Building relationships with vendors.

Santa Clara, California, US

Assist Hortonworkers achieve success by keeping their systems operational.

San Jose, CA, US

• User walk up support for Windows, OSX, Android OS, iOS, application support tier 1-3.Design and Engineering, scoping new enterprise computing devices.
• Provide Tier 1-3 support for Windows 7/10 and Mac OS 10.8 – 10.11 for internal and remote users at all business levels.
• Mac OSX support. MS Office 2011 for Mac, JAMF Casper, Code24 Crashplan.
• Mobile device support for BYOD and company owned iOS and Android devices.
• Manage new hire on-boarding process and IT orientation.
• Troubleshoot, configure and deploy laptops and specialty workstations.

San Jose, CA, US

• User walk up support for Windows 7, OSX, BYOD, application support tier 1-3.Design and Engineering, scoping new enterprise computing devices.
• Joined at a critical time, I self taught the environment, daily operations and problem resolution within SLA.
• Provide Tier 1-3 Windows 7 support for internal and remote users at all business levels.
• Mac OSX support. MS Office 2011 for Mac support.
• Mobile device support for iOS, Android, Blackberry OS
• Migrated corporate BlackBerry users to Bring Your Own Device iOS and Android platforms.

Foster City, CA, US

• Solely responsible for supporting 150+ internal and remote users via ticketing, walk ups and pull-to-the-side. As well as new hire configurations and deployments of AD accounts, workstations and phones.
• Document and track all support requests via TestTrack ticketing software.
• Provide support for executive/vp staff.
• Audio and Visual preparations for meetings and presentations.
• Troubleshoot, configure and deploy desktops, laptops and specialty workstations within customer set SLA time frame.

Santa Clara, CA, US

• Responsible for supporting 4000+ internal and remote users including execs in fast passed environment.
• Document and track all support requests via proprietary ticketing/tracking software.
• Troubleshoot, configure and deploy desktops, laptops and specialty workstations within customer set SLA time frame.

See Expedia desc.

Seattle, WA, US

• Responsible for supporting 230+ internal and remote users as well as executive staff.
• Supported in-house proprietary software.
• Documented and tracked all support requests via proprietary ticketing/tracking software.
• Hired, trained and supervised Field Technicians.
• Deployed, procured and configured Windows based workstations and laptops. Apple Mac Book Pro support.
• Mobile device support; Blackberry, iPhone, Windows Mobile, Palm PDAs.

San Jose, CA, US

See Expedia desc.Was promoted in September 2006 to Field Operations Administrator for Hotwire brand.

US

• First point of contact support for about 200 internal users and 7 remote offices.
• Procured, configured and deployed workstations and desk phones, and wireless devices i.e. cell phones, PDAs, 2-way text communicators.

• Remote customer service and support via telephone and email in troubleshooting and installing proprietary software and tools for providing software as a service.

• Day to day operations
• Supervised 40+ employees
• Customer Service\complaint resolution
• Open/close processes
• Reporting
• Handled currency