AeroLeads people directory · profile
Frank Capek Email & Phone Number
Chief Executive Officer
at
Customer Innovations, Inc
2 work emails found
@customerinnovations.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Executive Officer
Location
Atlanta, Georgia, United States
Company size
Who is Frank Capek? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Frank Capek is listed as Chief Executive Officer at Customer Innovations, Inc, a with 2 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at customerinnovations.com and a matched LinkedIn profile for Frank Capek.
Frank Capek previously worked as Senior Advisor at Innosight and Partner at Innosight. Frank Capek holds Bs, Mechanical Engineering from Massachusetts Institute Of Technology.
Company email context
Email format at Customer Innovations, Inc
This section adds company-level context without repeating Frank Capek's masked contact details.
*@customerinnovations.com
74% confidence
AeroLeads found 2 current-domain work email signals for Frank Capek. Compare company email patterns before reaching out.
Profile bio
About Frank Capek
Frank has an outstanding track record leading the design and implementation of products, services, and experiences that have transformed performance by improving the wellbeing of customers, employees, and other stakeholders. In 1994, Frank launched the first Experience Transformation consulting practice; with a fully integrated approach to business growth, customer experience (CX), and employee experience (EX). Since that time, he’s structured and led efforts with organizations across virtually every industry that have contributed an annualized business impact of well over $100B.Frank is effective at inspiring and building executive alignment, developing strong teams, focusing investments on well-defined business outcomes, translating creative customer intelligence and collaboration into designs that drive growth, developing and transforming business models, and aligning employee experiences that build engagement and shape customer-centric culture.Frank is an expert on the integration of design and the cognitive and behavioral sciences. Frank led the development and evolution of a unique "Design for Behavior" approach which has been instrumental in the creation of influential customer experiences addressing health, financial, environmental, artistic, and social wellbeing, as well as, in diagnosing and positively influencing organizational behavior.His work in this field began in 1984 with research on the integration of design and the cognitive and behavioral sciences. Frank has degrees in mechanical engineering and applied mathematics.
Listed skills include Strategy, Customer Insight, Marketing Strategy, Customer Experience, and 47 others.
Current workplace
Frank Capek's current company
Company context helps verify the profile and gives searchers a useful next step.
Customer Innovations, Inc
14 roles · 28 years
Frank Capek work experience
A career timeline built from the work history available for this profile.
Senior Advisor
Current
Oct 2022 - Present
Partner
Innosight is the premier strategy and innovation firm with expertise and proven success helping organizations transform their future and sustain growth in industries undergoing significant change. Originally co-founded by renowned strategy consultant Mark Johnson and Harvard Business School professor and author Clayton Christensen, Innosight has emerged as the world’s foremost authority on disruptive innovation.In July of 2019, Innosight incorporated Customer Innovations, a practice I built and led for more than 25 years. The integration of Customer Innovations extended Innosight’s capability to help organizations design and implement next generation experiences that drive growth by attracting, engaging, and positively influencing customers, employees, and other important stakeholders.In 1994, Customer Innovations launched the very first Experience Transformation practice with an integrated approach to business growth, customer experience (CX), and employee experience (EX). Since then, we have guided transformation efforts for organizations in virtually every industry. These efforts have changed the future of leading businesses and, in several cases, shifted the competitive dynamics of entire industries.This combination also leverages and benefits from the capabilities of Innosight’s parent, Huron Consulting Services. Huron is a global services firm with deep expertise in strategy, operations, analytics, performance improvement, restructuring and turnarounds, technology, and enterprise solutions.
Jul 2019 - Oct 2022
Chief Executive Officer
CurrentCustomer Innovations has helped hundreds of leading organizations successfully innovate products, services, and experiences that have transformed the performance of their business by improving the well-being of customers, employees and other stakeholders. Over this time, we’ve developed unique capabilities in three interrelated areas: Next Generation Experience, Design for Behavior, and Agile Innovation Effectiveness.
Sep 1999 - Present
Founder And Managing Partner
Current
Reengineering Cx
Reengineering CX builds on several decades of structuring and guiding Experience Transformation efforts with hundreds of major organizations across virtually every industry. These efforts have contributed to a total business impact of well over $100 billion and not only changed the future of many leading businesses but, in several cases, have shifted the competitive dynamics of their industry. In recent years, there has been a massive wave of activities and investment in customer and employee initiatives that have not generated substantial or sustained increases in business performance. The goal of Reengineering CX is to connect Next Generation Experience Transformation to strategic business results and... rescue CX from the grips of BS (Better Sameness).
Jul 2018 - Present
Managing Director - Insights And Innovation
Oct 2022 - Jan 2024
Senior Advisor
The Innovation Scout works with Global 1000 corporations to accelerate the development of new offerings - super-powered by emerging technologies, big data, & start-ups. Their platform uses AI and big data to help discover and assess innovation partners, as well as a strategic lean innovation process, called "The Innovation Factory." The platform and process are designed to empower corporations to more effectively test and deploy ideas in shorter time periods.
Jan 2018 - Jan 2023
Senior Vice President, Customer Strategy
Mar 2002 - Jun 2009
Senior Vice President, Customer Experience Strategy
1999 - 2001
~2 yrs
Senior Vice President, Strategy And Transformation
Homebanc Mortgage Corporation
Aug 1998 - Nov 1999
Principal
Led large-scale customer-focused transformation, service design, and innovation engagements as part of the management consulting firm responsible for developing the concept of business reengineering.
Feb 1994 - Aug 1998
Vice President & Division Executive - Emerging Technologies
Led enterprise-wide initiatives in behavioral analytics, artificial intelligence, machine learning, risk management, electronic service delivery, and business reengineering. Developed several of the first commercially successful machine learning and artificial intelligence applications in the credit card, mortgage finance, futures, and treasury businesses.Founding member of the original FinTech (Financial Services Technology Consortium). Launched in 1993 as a collaborative venture between leading financial institutions, technology firms, government agencies, and research laboratories (including Los Alamos, Sandia, Oak Ridge, and Lawrence Livermore National Labs) focused on developing transformative financial interchange and interoperability, security, and fraud detection technologies.
Sep 1989 - Feb 1994
Director Of Retail Experience Engineering
Zayre Corp
Led company-wide site selection, store design, and merchandise optimization programs. Developed store layout, merchandise mix, and shelf space optimization based on observation and analysis of shopping behavior.
Apr 1985 - Sep 1989
Production Engineer
Support starting up and operationalizing a fully integrated computer-controlled continuous flow manufacturing process for non-woven fabrics.
Feb 1984 - Jan 1985
4 education records
Frank Capek education
Bs, Mechanical Engineering
Bs, Mathematics, With Highest Honors
Artificial Intelligence And Applied Mathematics
Harvard University
Applied Mathematics
FAQ
Frequently asked questions about Frank Capek
Quick answers generated from the profile data available on this page.
What company does Frank Capek work for?
Frank Capek works for Customer Innovations, Inc.
What is Frank Capek's role at Customer Innovations, Inc?
Frank Capek is listed as Chief Executive Officer at Customer Innovations, Inc.
What is Frank Capek's email address?
AeroLeads has found 2 work email signals at @customerinnovations.com for Frank Capek at Customer Innovations, Inc.
Where is Frank Capek based?
Frank Capek is based in Atlanta, Georgia, United States while working with Customer Innovations, Inc.
What companies has Frank Capek worked for?
Frank Capek has worked for Customer Innovations, Inc, Innosight, Reengineering Cx, Chenmed, and The Innovation Scout.
Who are Frank Capek's colleagues at Customer Innovations, Inc?
Frank Capek's colleagues at Customer Innovations, Inc include Lynnie Peters.
How can I contact Frank Capek?
You can use AeroLeads to view verified contact signals for Frank Capek at Customer Innovations, Inc, including work email, phone, and LinkedIn data when available.
What schools did Frank Capek attend?
Frank Capek holds Bs, Mechanical Engineering from Massachusetts Institute Of Technology.
What skills is Frank Capek known for?
Frank Capek is listed with skills including Strategy, Customer Insight, Marketing Strategy, Customer Experience, Management Consulting, Strategic Planning, Leadership, and Business Strategy.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Frank Capek you were looking for.
View similar profiles
