Frank Caputo Email & Phone Number

Norwalk, Ct, Us

Norwalk, Ct, Us

Rockville, Md, Us

Purchase, Ny, Us

Purchase, Ny, Us

- Provides technical support and direction for client systems support through client engagement to service delivery and implementation to transition and ongoing, day-to-day support.- Ensure that all team members receive appropriate training, career coaching, and encouraged to continually look for better ways to do their jobs more efficiently, drive productivity and to provide a high level of customer service and systems administration. - Maintain current knowledge of industry best practices and trends, as well as new developments for technologies deployed. - Participate in strategic and tactical planning and policy development, process, documentation, and continual service improvements. - Lead infrastructure projects and serve as liaison between development staff, project managers and internal/external client teams. - Communicates and enforces IntegraMed implementation standards. - Manages technical resources within budget and project schedule. - Consistently develop, measure and improve on service level objectives and meet or exceed service level agreements at an individual and team level.

Purchase, Ny, Us

- Managing various aspects of IntegraMed's technology environment, including Messaging, Active Directory, Amazon Platform Services.- Managing Technology & Applications upgrades- Managing Security & Data Recovery - Developing technology administration, practices and procedures

Work closely with RFA high profile clients on daily basis. Responsible for providing onsite tier 2 & 3 support consisting of server and workstation hardware & software support. • Manage Windows 2003/2008 Server, MS Exchange 2003/2007/2010, Blackberry Server, VMWare ESX, and Backup Exec Backup• Supporting/maintaining corporate Antivirus, Networking, Active Directory, Exchange Accounts & Databases, MS Office 2003/2007/2010, Blackberry/Apple devices, Windows XP & 7 Workstations• Deploying Windows Servers, Windows Workstation, and Printers• Support, deploy, and manage trading applications such as Bloomberg, Eze OMS, Tamale and CapitalIQ• Working closely with Clients and DR team for DR test scenarios• Assisting Project Managers on client moves & site upgrades

New York, Ny, Us

• Responsibilities include consulting directly with 32 different companies in a fast-paced environment. Traveling to client locations for assessments. Tasks range from server and network setup to solving end user issues. Working directly with the CEO of firms on major projects. Authoring various process instruction sets. • Implemented and manage Windows Server 2000/2003/2008, Exchange 2000/2003, Backup Software and Backup Exec Replication, Blackberry Enterprise server and PDA’s, Experience configuring networking Sonicwall Firewalls, SSL VPN, NAT, and WIFI devices.