• Primary Support for Okta SSO, Office365 Admin, Lync Server, AD Administration, WebEx, Polycom Video Conference, Open DNS, Box, OSX Server, Cisco Meraki,• Duties included SSO App creation in Okta as well as troubleshooting and resolving issues for all Geo’s• Provisioned Accounts in AD, Office 365, Lync, Okta, WebEx, Box and Polycom• Provisioned Windows and Mac Laptops for users using SCCM, Ghost and OSX Server

Infinera Corporation (Contract through Taos) Oct 2010 – Feb 2013Senior Desktop SupportDesktop setting providing Windows 7 Enterprise support for HP and IBM machines for Infinera Employees and Contractors• Resolved Troubleshooting/Break/Fix issues for Infinera’s 1300 Employees and Contractors.• Provided phone support for Remote users and Local users • Provisioned Laptops/Desktops for New users using Symantec Ghost and Bart PE • Logged tickets using a in house Sharepoint Ticketing System• Supported equipment in Clean Rooms/ Lab Environment’s • Provided Executive Support to Company’s Executives

BROCADE COMMUNICATIONS (Contract through Taos) April 2010 – Oct 2010Senior Deskside SupportDeskside setting providing Windows XP Professional support for Dell, HP and IBM machines for Brocade Employees and Contractors• Provided Extra Support for Brocade Campus move joining a team of 12 Sr Desktop Support Professionals• Resolved Break/Fix issues in accordance to SLA requirements for Brocade’s 2500 Local Users• Provisioned Laptops/Desktops for New users using Symantec Ghost and Bart PE • Logged tickets using FootPrints Service Desk• Programmed Avaya VOIP Phones and Supported/Maintained Sharp Multi Function Printers

IT Support Center setting providing Windows XP Professional support for Dell computers and administered accounts for over 5,000 Applied BioSystems EmployeesProvided account administration on: Active Directory, Lotus Notes, Nortel Networks VPN appliance, SAP, Blackberry Enterprise Server, Remedy, Exchange 2007 adhering to SOX complianceResolved users issues via Troubleshooting / Remote Desktop Application DameWare Logged tickets using Remedy CRM SoftwareLed project to re-configure IT Support Center Website to be more User Friendly and better organized

GOOGLE INC June 2007 – Dec 2007Tech Stop 43 Administrator (Contract Milestone Technologies)Provided Windows XP Professional, Mac Os, Linux support for Dell/IBM/Mac computers for Google’s 50,000 + employees all over the world both hands on and over the phone.• Logged tickets using Remedy CRM Software• Performed shell swaps, re-images for Mac and IBM computers• Configured terminal users and groups’ account settings using Putty Software via remote Linux Terminal• Setup IPass accounts for Users using Putty Software via remote Linux Terminal• Configured Wireless Network For Windows and Mac Users; troubleshot VPN issues• Ran Daily Reports for Manager regarding Remedy ticketing system.

Spire Systems and Compu Systems)Provided Windows XP Professional support for Dell/IBM/HP computersOpened and Troubleshot 5-10 calls a day using HP Open View Service Desk CRM SoftwareTested / Troubleshot Network Connectivity IssuesTroubleshot VPN issues.Imaged computers using Altiris Re-Imaging SoftwareUsed DameWare Remote Desktop Connect SoftwareInstalled HP and Xerox Printers

Provided Windows XP Professional support for Dell/IBM computersOpened and troubleshot 20-30 calls a day using Applix CRM SoftwareReceived Calls using Siemens Call ManagerTested / troubleshot Network Connectivity IssuesTroubleshot Secure Id Cards, VPN's; Provided support for Good Software used to sync Cell phones with Windows Exchange servers

CALIFORNIA TEACHERS ASSOCIATION Jan 2007 – Mar 2007Desktop Support (Contract Robert Half Technology)Provided Windows XP and MS Office Professional support in Team Oriented Environment for CTA Employees • Managed User Information Using Active Directory• Setup and supported wireless networks utilizing 802.11g equipment• Detected, isolated eradicated viruses, adware and spyware using TrendMicro Security Products• Received and troubleshot calls using HEAT CRM Software• Utilized Norton Ghost and deployed computers with standard desktop configuration on Dell computers• Deployed and supported Palm Treo phones, email and synchronizing through Good Software• Troubleshot and repaired hardware and setup and supported Citrix Remote Desktop Software

Provided Windows XP and MS Office Professional support in Team Oriented Environment for CTA Employees Managed User Information Using Active DirectorySetup and supported wireless networks utilizing 802.11g equipmentDetected, isolated eradicated viruses, adware and spyware using TrendMicro Security ProductsReceived and troubleshot calls using HEAT CRM SoftwareUtilized Norton Ghost and deployed computers with standard desktop configuration on Dell computersDeployed and supported Palm Treo phones, email and synchronizing through Good SoftwareTroubleshot and repaired hardware and setup and supported Citrix Remote Desktop Software

Comerica Bank/ Siemens Genesis Project Lead Technician-3 Month Project to upgrade 8,000 workstationsLead Technician Role:-Designate work area for employees-Troubleshoot issues and problems -Escalate issues as needed-Work with in house Technicians

Tier 2 Desktop Technicain-Troubleshoot Computer Problems-Used Heat Call Managing Software-Maintain ServersSoftware Used:-Office 2003-Windows XP-PC Anywhere-Microsoft Remote Terminal-Internet

Provide Windows XP Professional support for Dell/IBM computers and AEON POS registersOpened and troubleshot 15-20 calls a day using HEAT CRM Software Received calls using Cisco Call Manager Software with VOIP PhonesTested / troubleshot Network Connectivity IssuesConfigured database issues using SQLTroubleshot and repaired hardware, including configuration of Noritsu and Dell Printers

Team Lead (four team members) for Comerica Bank Microsoft XP Migration over entire Bay AreaDeployed Windows XP on IBM Workstations using IBM ZenworksConfigured Network Printers

Provide desktop support for all local users throughout Bay AreaConfigured Cisco Routers, Switches and Pix FirewallsConfigured Network Printers and WorkstationsUtilized Norton Ghost and Drive Image SoftwareInstalled and implemented Norton Antivirus Corporate EditionPerformed server administration functions including maintaining User Profiles and Groups using Active Directory

Network Consultant:Went to customer sites and preformed network/computer related tasks. Software Used: Windows XPWindows 2000Windows 98Microsoft Server 2000-2003Office Suite(2000-2007)Microsoft PublisherVMwareMicrosoft Remote ManagerUPS World Ship FedEx Ship ManagerHardware:Cisco RoutersCisco SwitchesCisco FirewallsNetGear RoutersLinkSys RoutersDell RoutersDell SwitchesDell PC'sSuperMicro ServersDell Servers

RMA Department(Returned Merchandise Authorization)-Took customer calls-Worked with Customer First Software-Used Office Suite on a daily basis-Worked with vendors trying to get RMA's processed on timeShipping Manager:-Used UPS's World Ship -Shipped packages all over the world using UPS-Used FedEx Ship Manager -Shipped packages all over the world using FedEx

Preloaded UPS Trucks