Frank Catanzarite Email and Phone Number

•Create everlasting relationships with my VIP players. •Responsible for driving in theoretical and revenue and meeting goals.•100K Credit authority•Interact with high end table and slot players on the casino floor.•Build strong relationships with my players to ensure repeat business.•Market to new and inactive customers to bring them to the property.•Assist players with free play, tournaments, and all other accommodations. •Set up player development trips to bring in new business

•Manages a team of hosts and VIP services. •250K Credit Authorization.•Create marketing plans and programs to increase revenue in a cost-effective manner.•Responsible for establishing and implementing the yearly budget and business strategy.•Develop host incentive programs and generate reports to measure productivity.•Hire, train and coach hosts and VIP management personnel.•Develop policies and procedures for VIP services.•Create Player development trips to bring in new players.

•Started and developed the player development department after Covid. •Responsible for the budget of the casino marketing department.•Created new and innovative marketing techniques.•Set up the data marketing slot segments for the property.•Proof read all marketing advertisements•Set up the slot promotions and giveaways.•Created the procedures for the host team, VIP services and the players club.•Responsible for coding, scheduling, discipline and appraisals.•Established goals and expectations for the hosts, VIP and players club. •Created a bonus structure for the hosts.

•Interacts regularly with high-limit slot players and high-limit table games players to build player loyalty.• 100K credit line approval authorization.• Assisting high end clients with TTO requests.• Working the casino floor to make sure customers are satisfied and develop new players.• Marketing new and inactive customers to the property.• Building strong relationships with my players to ensure more frequent trips to the property.• Responsible for driving in theoretical and revenue and meeting goals.

•Enhanced growth of gaming revenues by developing high valued players.•Established a commission structure for the hosts that increased revenue for the casino.•Set up monthly spreadsheets to show the host’s productivity. •Responsible for coding, scheduling, discipline and appraisals.•In charge of the players club.•Approved player development trips to bring in new players.•Identify and initiate relationships with high end clientele. •Resolve customer complaints and issues in an effective and courteous manner.

•Responsible for 15 independent casino hosts. •In charge of the yearly budget. •Ran plane junkets to bring in more customers to Las Vegas. •Organize promotional marketing campaigns for casino events.•Developed new marketing strategies through online and social media.•Evaluate the hosts performance and profitability.•Review player activity with hosts to help them understand their players needs. •Provide support and guidance to the team. •Set up coding for the hosts.