Frank Cathey Email and Phone Number

Working closely with industry and post-secondary educators to create and implement a relevanttraining program geared towards industry-certification in the IT field.Create and maintain a program of study that is constantly adjusted to meet the current standards setforth by the Computing Technology Industry Association as necessary to become an industry-certified IT Support Professional. Collaborate with Rutherford County Schools Technologydepartment to create a program which… Show more Working closely with industry and post-secondary educators to create and implement a relevanttraining program geared towards industry-certification in the IT field.Create and maintain a program of study that is constantly adjusted to meet the current standards setforth by the Computing Technology Industry Association as necessary to become an industry-certified IT Support Professional. Collaborate with Rutherford County Schools Technologydepartment to create a program which utilizes students to assist in the installation and maintenanceof the technology infrastructure at LHS. Work closely with other departments to provide service andsupport. Gather, analyze, and report daily/weekly/monthly service reports. Designed, built, andmanaged a Computer Repair and Recycling Center at the school, which serves the community andoffers the students real-world experiences. Provide students with the tools to maintain and increaseservice levels to both internal and external customers. · Instrumental in improving state-wide IT programs through suggestion, development, and implementation of new courses and textbook adoptions. · Increased student knowledge by assisting with development and implementation of a new IT Clinical (Student Technician) course. · Enhanced student performance and attendance through daily mentoring, one-on-one discussions and motivational strategies. Show less

2002- Present At La Vergne High School in Rutherford County. Preparing students to be industry certified support technicians. We teach Computer Repair and Telecommunications Cabling.From 2000 - 2002 I was the School-based Technology Specialist at Blackman High in Rutherford County.

Provided technical support and user training for a high school that was viewed as a model school forthe state in its implementation of technology.Investigated and resolved concerns in collaboration with equipment vendors and the RutherfordCounty Schools Technology department. Prepared and implemented training for instructors, andassisted in the utilization of technology in the classroom. Setup and maintained security for over1400 user accounts on a Microsoft network. ·… Show more Provided technical support and user training for a high school that was viewed as a model school forthe state in its implementation of technology.Investigated and resolved concerns in collaboration with equipment vendors and the RutherfordCounty Schools Technology department. Prepared and implemented training for instructors, andassisted in the utilization of technology in the classroom. Setup and maintained security for over1400 user accounts on a Microsoft network. · Developed, implemented, and maintained security policies and procedures. · Investigated security concerns, and worked as part of a team on resolution and prevention. · Participated in implementing new paperless process, resulting in streamlined operations. · Dramatically enhanced satisfaction ratings and equipment utilization by expediting all support requests and ensuring a high degree of functionality with very little down-time. · Maintained approximately 800 workstations, 7 servers, 125 printers, 130 telephones, a digital video system, 65 DVR-based security cameras, and numerous switches. · Worked closely with customers, providing support and training with tact and professionalism. Show less

Served as Technical Support Customer Service Representative for a corporation providing dataanalysis software and services to hospitals, insurance companies and other medical-relatedindustries.Interfaced with customers to identify needs, field questions, and facilitate data analysis reports.Resolved computing issues, both internally and externally. Coached and mentored new employeesin customer-service processes and company policies. · Received numerous accolades from… Show more Served as Technical Support Customer Service Representative for a corporation providing dataanalysis software and services to hospitals, insurance companies and other medical-relatedindustries.Interfaced with customers to identify needs, field questions, and facilitate data analysis reports.Resolved computing issues, both internally and externally. Coached and mentored new employeesin customer-service processes and company policies. · Received numerous accolades from management for consistently providing excellent service and tactfully resolving sensitive issues. Show less

A technician and trainer for one of the worlds most efficient manufacturers of automobiles.Devised processes to increase assembly efficiency while cutting down on defects in workmanship.Trained others in the assembly processes. Worked with management to cut costs by eliminatingwaste. · Was recognized for maintaining perfect attendance. · Regularly utilized to fill in for other team members, after learning every job in our department.

While teaching full-time, I worked part-time for NMMC Human Resources department, through a temp agency, during the evenings to help manage and coordinate the interview process for some 5000 interviews.Interfaced with applicants and management to insure completion of all necessary paperwork.Scheduled interviews and physicals. Maintained confidential information in accordance withcompany policy. · Although my initial period of temporary employment through a temp agency ended… Show more While teaching full-time, I worked part-time for NMMC Human Resources department, through a temp agency, during the evenings to help manage and coordinate the interview process for some 5000 interviews.Interfaced with applicants and management to insure completion of all necessary paperwork.Scheduled interviews and physicals. Maintained confidential information in accordance withcompany policy. · Although my initial period of temporary employment through a temp agency ended in 1992, Nissan management contacted me personally to request that I return in 1994 to coordinate another session of interviews for plant expansion. It was during this period that I was invited to become a full-time employee at NMMC. Show less

Instructed students in computer programming and personal computer applications.Worked closely with instructors at MTSU to develop some of the first standards for teachingcomputer programming at the high school level. Was instrumental in bringing technology into theclassrooms at LHS. Provided my peers and administrators with training in the use of technology.Was placed in charge of the purchase and management of all technical equipment and software at the school, and maintained… Show more Instructed students in computer programming and personal computer applications.Worked closely with instructors at MTSU to develop some of the first standards for teachingcomputer programming at the high school level. Was instrumental in bringing technology into theclassrooms at LHS. Provided my peers and administrators with training in the use of technology.Was placed in charge of the purchase and management of all technical equipment and software at the school, and maintained inventory records for all equipment. Show less