Frank Chavis Email & Phone Number

Draper, Ut, Us

Draper, Ut, Us

Capitalized on the opportunity to lead forward-thinking product initiatives as the primary interface among the organization’s business partners (i.e. credit card processors, financial institutions, Internet content providers, health plans).Collaborated with new banking partners on the ConnectYourCare card processing partner system by working with banking and card processor staff to coordinate the bank’s integration on the processor’s system.Led daily operations across the organization’s business partnerships while building positive working relationships.Proactively responded to partner and internal customer questions and concerns for prompt resolution.Key Accomplishments:• Personally grew the number of carded accounts from 600 to 1.3+ million.• Successfully managed implementation of card products for 13 banking partners.• Improved efficiency by collaborating with key partners to resolve integration issues.• Coordinated and led internal staff training on use of systems provided by company partners.• Built relationships with First Data Resources, Visa, MasterCard, Discover, and other banking partners.

Columbia, Md, Us

*Role Held (2004 - 2006); Additional Prior Positions Included:Communications / Customer Relations Analyst (2002 – 2004)Help Desk Analyst (2001 – 2002)Strategically steered preparation, editing, and distribution of internal / external communications across the Information Systems (IS) Department to Information Systems customers at various MedStar entities.Optimized communications efficiencies by managing outage calendar and notifications to impacted customers.Led comprehensive production processes for weekly internal and quarterly publication, the “MedStar Information Management’s Annual Report,” as well as additional written and published communications.Collaborated with teams to respond to requests for IS hardware and / or software services and security access.Played a vital role in supporting management in the development of IS policies, procedures, and business applications.Key Accomplishments:• Seamlessly coordinated access for MedStar’s VPN solutions.• Cost-effectively managed PC inventory and staff training projects.• Served as the singular customer liaison for MedStar’s four Baltimore hospitals.• Volunteered for key projects, including staffing training, PC virus clean ups, and PC deployments.• Saved $18,000 / year by streamlining publication processes and automating customer communications.

Bachelor Of Science In Business Administration

Undergraduate Political Science Studies, Political Science And Government