Frank Chen Email & Phone Number

Taoyuan City, Taiwan, Taiwan

台灣 桃園市 桃園區

Responsible for managing product quality and providing customer service:◆ Product qualificationNPI (EVT, DVT, PVT) product qualification ensures that the quality meets customer requirements and remains stable before reaching the MP stage.◆ Product quality controlProduct yield rate tracking, along with cross-functional collaboration, is employed to meet customer requests. This includes product specification definition and establishment of inspection methods.◆ Material validationFrom a quality perspective, support the R&D team in validating alternative sources.◆ Product technology transferWork with the team to transfer product technology to other manufacturing sites.◆ Customer action item follow-upHost routine meetings with customers to discuss manufacturing-related topics and follow up on customer inquiries, leading the team to complete tasks.◆ Customer audit arrangementHost customer audits and manage matters related to customer visits.

Taiwan,Taoyuan

Responsible for product quality management and customer service:◆ Mainly serving customers from the USA, China, Vietnam, Taiwan, and India.◆ Conducting failure analysis for both functional and cosmetic issues.◆ Generating RCCA (Root Cause Corrective Action) reports or 8D reports, utilizing methods such as Pareto analysis, fishbone analysis, and other relevant quality techniques to identify root causes and implement appropriate actions.◆ Implementing internal quality control measures and monitoring the yield rate of critical processes.◆ Defining improvement plans and tracking their effectiveness.◆ Validating the quality of new products.◆ Conducting on-site inspections.◆ Arranging customer audits.

台灣 新北市 林口區

Responsible for improving and optimizing the plating process.◆ Leading the NPI (New Product Introduction) project.◆ Monitoring and analyzing plating chemical solutions.◆ Defining maintenance plans for fixtures, molds, and tooling.