Frank Chi Email & Phone Number

Greater Atlanta Area

As AVP of Synchrony Financial with role of Product Owner I was responsible on:- Managed Agile teams in delivering innovative product features within defined program iterations, ensuring timely and high-quality results.- Collaborated with key stakeholders to capture and refine business requirements, translating them into actionable technical solutions.- Directed the cross-functional implementation of feature sets, balancing business needs with technical constraints to deliver optimal outcomes.- Closely monitored the progress of Agile teams to ensure alignment with timelines, proactively addressing potential delays or bottlenecks.- Validated and approved completed features, ensuring adherence to quality standards and business requirements.- Managed feature development and strategic implementation for major clients, enhancing customer satisfaction and retention.Achievements:- Successfully integrated predictive analytics models into 14 program iterations.- Recognized with the prestigious 2022 CEO Award for exemplary performance and leadership.

Greater Atlanta Area

As a Sr Application Architect I led development teams improved functionality of prepay card transaction processor. this included:- Spearheaded the development of new features for the prepay card product, managing end-to-end implementation across multiple teams.- Collaborated with key stakeholders assessed and gathered business requirements, estimating efforts, and creating detailed project schedules to ensure smooth execution.- Worked with cross-functional teams to enhance the prepay card transaction processing system, focusing on improving performance and scalability.- Oversaw the integration of key features such as prepay account creation, payment processing, settlement, and web payment functionality.Achievements:- Completed automated check processing system for prepay accounts, streamlining operations.- Successfully launched a web payment system, expanding the functionality of the prepay product.- Optimized the prepay transaction process, resulting in improved processing efficiency and reliability.

Greater Atlanta Area

Responsibilities:• Consults with project teams and functional units on the design of important projects and services. Supports existing business systems applications. • Consult with senior managers, work within the development teams, infrastructure, security and external customer team to define world-class solutions.• Provide technical expertise and design guidance and participation in the development of new applications.• Coaches and leads less experienced staff and business managers.• Involve in trouble shooting issues and will provide guidance to senior management team on improvements to be made to the existing systems applications.• Work with development teams design mobile wallet payment gateway, processing coupons, loyalty and financial payment. • Work with client; define transaction process flow, application requirements and features to meet client's needs.• Database model, application software design for client. • Monitor application product performance and exceptions and respond timely when errors are reported. Achievements:• Completed development interface to PayPal payment product. (2012)• Completed development interface to GE instance credit application and payment product. (2012)• Completed development the Lottery system application for a client. (2011)• Successfully added clients to Elavon for check pre-processing. (2011)• Completed development the Hosted base check pre-processor product. (2010)• Completed development Personal Card Information AES256/RSA Encryption/Decryption process on the payment system. (2009)• Completed development interface to Verifone/Verishield Decryption Appliance Web Server, (2008)• Completed development interface to SmartClixx SxPay Web Server. (2008)• Completed VISA 2008 Spring/Fall system upgrade. (2008)• Completed AMEX 2008 system upgrade. (2008)• Enhance eNSimplfy to support HTTPS/SOAP interface (2007)

Atlanta

Responsibilities:• Develop new software components, including client applications, server components, and database structures to meet project requirements. • Develop database tables and stored procedures as specified. • Upgrade systems to maintain their operational functionality and stability. E.g. Transaction Interface to VISA/MC, AMEX, Discover, FDMS, Pulse, Certegy, and SVS. • Provide unit testing on developed products to ensure quality and consistency with the user requirements. • Deliver work products that meet the minimum assigned requirements in a timely and efficient manner. • Monitor application product performance and exceptions and respond timely when errors are reported. • Capture problem, diagnosis and resolution into internal knowledgebase system. • Provide leadership and direction to less experienced developers. • Work with end users to determine needs and enhancements/changes to the software systems.Achievements:• Completed development system interface to Chase-FNI Instant Credit Web Service. (2007)• Completed development Check Processing system. (2007)• Completed enhancement of system with VISA CISP compliance. (2005-2006)• Completed development system interface to financial institute host. E.g. VISA, American Express, Discover, FDMS, Certegy, NetSpend, InComm. (2005-2007)• Completed development system interface to Home Depot POS system to Home Depot WSA system. (2006)• Completed development plug-and-play driver to Ingenico Pin Pad USB terminal. (2006)• Completed development Java USB/RS232 Interface to Ingenico Pin Pad Terminal. (2006)• Completed development Simplify framework (phase 1). (2005) • Completed development system with database independent. (2004)• Completed porting the system from Sun Solaris to Red-Hat Enterprise Linux. (2003-2004)

Toronto, Canada Area

Responsibilities:• Working in Engineer team analyzes, models, designs and develops real-time embedded system for new product.• Provide unit testing on developed products to ensure quality and consistency with the user requirements.• Upgrade legacy systems to maintain their operational functionality and stability. Achievements:• Completed development system interface to Mechanical Subsystem.• Completed development slip printer for the system.

developer of Manufacturing Execution Systems (MES) software solutions for semiconductor and precision electronics manufacture.

developer of Manufacturing Execution Systems (MES) software solutions for semiconductor and precision electronics manufacture.

- developer of Manufacturing Execution Systems (MES) software solutions for semiconductor and precision electronics manufacture

- Designs and develop software for new products, and maintains software of the existing products.- Work with technical support to assist in resolving customer issues.- Interface with technical publications to assist in the generation of text for user manuals and release notes.- Interface with software QA to assist in the development of detailed test plans and resolution of test problems.

IC process equipment control,IC process material flow control,IT management,

Software Developer

Ms, Applied Mathmetic

Bs, Mathmetic Statistics & Computer Science