Frank Chin Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

•Leader of the team that enabled partners to implement eCommerce projects using Mobify's platform for global brands like Pandora, Debenhams, Shiseido, and Under Armour while working with systems integrators such as Sapient, EPAM, 64Labs, ITG, OSF, and Astound•Transformed a multidisciplinary service delivery team of 12 into consultants, resulted in positive cash-flow and exceeded revenue targets by 20%•Managed the education team from in-person training to innovative and scalable self serve LMS training, multiplied throughput 10 fold•Established a support team and put in place infrastructures such as a Freshdesk support portal, 24/7 emergency support practices, and operational services for AWS and FPaas

•Managed team that built and delivered highly praised training programs for partner/client implementation and operation staff like Accenture, PWC, MRM/McCann, McGraw Hill Education, and Trimble. Included an online learning system servicing 1000+ students within its first year.•Championed an accelerator program resulting in project implementation teams saving over $500,000 in its first year.•Managed the worldwide support organization that delivered CSAT scores of 90+ to companies like Time Inc., Virgin Media, Sony, Devry Education, Garmin, and others.

Vancouver

•Consulted with product owners, Marketing, CSRs, Finance, and other stakeholders to produce requirements for enterprise eCommerce projects. Acted as leadership and business proxy for the development team during the implementation. Projects frequently involved integration requirements to CRM, ERP, tax, payment, fulfillment, and other backend systems.•TIBCO (2012-2013) – Lead Business Analyst for TIBCO B2B try-before-you-buy eCommerce solution. Successfully delivered with a remote development team.•Lulu Publishing (2010-2011) – Helped design and build a system to support the most extensive catalog of digital ebooks in the United States (1.2M titles)•Symantec (2008-2009) – Lead Elastic Path Business Analyst on an eCommerce project that delivered USD 1.4B annual revenue•Telus Koodo (2007) – Lead Business Analyst for the project that successfully launched a new Telus brand of prepaid mobile plans and associated products•Provided business training, mentorship for Business Analysts and Product Managers, and consulting for clients such as TIBCO, DiGi Telecommunications, Desire 2 Learn, CORT Furnishings, Garmin, Zenimax, Motability, Western Union, Benjamin Moore, TeliaSonera, RIM, and others•Oversaw the development of the Business Analyst practice, including establishing core Agile processes and approaches•Managed 25 members of the Professional Services group

•Facilitated executive project oversight for Coastal Contacts and Google Sketchup•Doubled the department revenue, grew the team from 10 to 25 employees, and brought Agile and robust PMO practices to the services group

•Delivered eCommerce projects for Aeroplan, 24hrs Fitness, JBoss, and Breville USA•Developed and presented developer training sessions and wrote developer and user training manuals

Greater Los Angeles Area

Developed and maintained Marketing Campaign Tracking System built to support loads hundreds of thousands of email and internet transactions per week

Markham, Ontario

Formerly MC2 Learning Systems acquired by OpentText - SFU, Burnaby, BCDeveloped an Internet-based collaborative learning product.