Client Experience Manager
CurrentPrimary point of contact for Key Tier 1 Accounts; develop strong relationships with clients, connecting with key business executives and stakeholders; implement cost-saving measures; identify new business opportunities; provide "white-glove" service; lead point of contact for group of national accounts; develop trusted advisor relationships; work on contracts and close agreements to maximize profits; ensure timely and successful deliver of solutions to client base; forecast and track key account metrics via quarterly business reviews and annual forecasts; collaborate with internal groups to identify and grow opportunities.