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Managed installation projects for new Fiber/Ethernet Private Lines to Government Agencies, Banks, Hospitals, Schools, and other corporate accounts in NY,MA,MD,PA,NJ,VA,DE,DC.Gathered and documented business requirements, translate business requirements into system requirements, and tested deliverables for fast packet integration projects.Developed process using Visio, SharePoint, Project Tracker, and MSWord, authored job aids and trained/managed a ten member implementation team to… Show more Managed installation projects for new Fiber/Ethernet Private Lines to Government Agencies, Banks, Hospitals, Schools, and other corporate accounts in NY,MA,MD,PA,NJ,VA,DE,DC.Gathered and documented business requirements, translate business requirements into system requirements, and tested deliverables for fast packet integration projects.Developed process using Visio, SharePoint, Project Tracker, and MSWord, authored job aids and trained/managed a ten member implementation team to ensure 100% custumer satisfaction. Show less

Gather requirements for local fast packet and switched ethernet services. Interact with off-shore development and support teams to ensure business requirements are agreed on.Test functionality of new software to ensure business requirements are met.

• Troubleshoot software issues for 4000 clients in 4 facilities.• Provide level 2 and 3 support for over 600 applications.• Challenge business driver for new software licensing.• Manage all hardware assets with Asset Insight.• Track and manage metrics with Remedy.

DSL project – Integrate new ordering and inventory systems to interact with legacy core systems. Create Tier 2 support system.Negotiate routes and firewall terms with regional NOCs . Create Secure ID tokens for users to gain remote VPN Tier2 access.Integrate NT4 client applications in Windows2000 environments.Manipulate data from SQL scripts to create and publish Management/Administration reports.