Frank Cleveland

Frank Cleveland Email and Phone Number

Owner and President @ United States
United States
Frank Cleveland's Location
Frederick, Maryland, United States, United States
Frank Cleveland's Contact Details
About Frank Cleveland

Always loving new technology

Frank Cleveland's Current Company Details
PB Networking, LLC

Pb Networking, Llc

Owner and President
United States
Frank Cleveland Work Experience Details
  • Pb Networking, Llc
    Owner And President
    Pb Networking, Llc
    United States
  • University Of Maryland
    Manager, It Services - Department Of Residential Facilities
    University Of Maryland Jun 2022 - Present
    Responsibilities: * Develops, manages, analyzes, upgrades and services mission critical networked systems and oversees Information Technology support. * Provides support to 250 staff in multiple locations * Responsible for department web site accessed by customers and staff. * Supports the use of current and future ERP and IWMS systems with data integrations and user support. * Supervises, trains and evaluates IT Support Associates.Network and User Administration * Design, implement and maintain network and server hardware and software infrastructure. * Directly maintain and support the Department's shared virtualized environment and database servers. Maintain and update all license registrations, maintenance support, warranties and other inventory materials for hardware and software. * Perform user administration for staff. * Supports mission-critical specialized applications, Building Automation devices and other systems.Technical and Hardware Support * Provide advanced technical support. Assist in providing helpdesk, onsite and remote support for troubleshooting technological issues, workstation security, and implementation of IT hardware/software. * Manage IT equipment replacement lifecycle. * Maintain budget for hardware and software purchases.Department and Campus Engagement * Supports the department's mission and strategic plan. * Develop and facilitate technical training for staff at all levels. Create documents to guide staff through technical processes. Provide setup assistance or 1-on-1 training for staff with new devices or campus technology initiatives. * Serve as liaison between the Department and the Division of IT, including Networking and Telecommunications, IT Security, and University Technology Coordinating Committee campus-wide IT workgroup. Serve on Department and Divisional committees and task groups.
  • Pb Networking, Llc
    Owner / President
    Pb Networking, Llc Oct 2011 - Present
    Worked with multiple clients throughout DC metro area, providing IT support for companies• Performed all required IT work for offices• Installed and managed servers, computers, software, network cameras, IP phone systems, firewalls and other devices• Created and managed firewalls and outside access• Performed work onsite and remote as neededSupported and administered IT needs for clients• Planned, designed, implemented and supported firewall, network & server infrastructure to meet the organizations needs. • Performed support operations onsite and remote using RDP and VNC connections• Created and maintained network and server support documentation• Worked with security and user access to programs by users. Configured and managed Microsoft Windows environments, both servers and computers• Managed SNMP and network access• Monitored, managed, and maintained DNS and DHCP• Configured, managed, and troubleshot wireless access and connections• Installed and maintained server and desktop virus / malware protectionManaged and maintained Active Directory• Managed folder and document security through groups and user profiles, both network and local• Monitored group and local policies, managed as needed for access to systems• Managed users on network, added, disabled and deleted users as neededMaintained client software• Maintained client specific system software for Financial, Realtor, Sales and Law Enforcement companies and other companies• Setup systems and firewall to allow for remote access to user computers from laptops or IPad’s as needed• Managed user client e-mail and software (SMTP and Exchange, local and hosted)Performed system backups and recovery• Used cloud systems to backup data• Automated nightly and weekly backups using scripts and NTBackup with notifications• Maintained data files and monitored system configuration to ensure data integrity and accessibility
  • Roy Rogers Restaurants
    Senior Manager Of Information Technologies
    Roy Rogers Restaurants Feb 2019 - Jun 2022
    Frederick, Md, Us
    Responsible for managing and providing direction in areas of policy, planning, organizing, and execution of company IT functions and initiatives. This includes directing all IT operations to meet internal and external customer requirements and the development of new technical solutions to meet current and future needs.Plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities to achieve business objectives. Work closely with EVP and department heads to identify, recommend, develop, and implement cost-effective technology solutions for all aspects of the business and organization. Create and manage all aspects of the POS menu system. Manage all IT vendors and their relationships.Specialties: POS NCR/Aloha, Aloha Enterprise, Solink, Summit drive thru timer systems, server and network maintenance and operational support, wireless, security, server architecture, firewall, desktop support,
    View
  • Marriott International, Inc (Lodging Industry)
    Sr. Infrastructure Analyst
    Marriott International, Inc (Lodging Industry) Jul 2012 - Jun 2018
    Created and documented monthly Marriott Application server reports for Senior Management• Gathered and created Application to Server data by determining usage and owners• Gathered data from multiple locations to determine application metrics for Marriott Applications• Created and generated two page report of infrastructure usage per Marriott Application• Asked to expand list for global Marriott infrastructure for all servers on Marriott network• Data was used by team members, Financial Business Partners in IT and others to determine billing and other requestsManaged User-Centric Service Quality Measurements team• Gathered daily data for reporting various Marriott Applications from global locations• Used networking devices located throughout the world at hotels and Sales Offices to determine response times• Created and modified scripts for gathering and reporting dataPerformed yearly maintenance renewals for vendor hardware and software• Worked with hardware vendor to determine yearly renewal costs• Determined what was going to be under maintenance agreement with devices at HQ campus and Sales Offices throughout Marriott environment• Primary contact for all hardware and software renewals• Worked with Marriott.com and other Marriott Applications for reporting and support purposesDirected and managed retirement of Windows 2003 to Windows 2008 servers on the Marriott network• Managed process of creating new servers and migrating systems to new operating system• Worked with Application Owners both at the HQ campus and globally• Directed upgrade across all environments• Managed ORT process for environments when Applications ready for go-liveManaged conversion to new Datacenter for Marriott• Researched possible locations• Worked with onsite team to determine location based upon need and Marriott standards• Oversaw selection process and made recommendation for outcome
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  • Marriott International
    Sr. Technical Analyst
    Marriott International Oct 2011 - Jul 2012
    Bethesda, Md, Us
    Certified and supported all printing devices attached to the Marriott network worldwide.• Managed printing test lab for local and remote testing• Resolved issues to determine device usage on network• Worked with Vendor Tech Support to resolve issues with devices• Worked with departments to determine eligibility of devices• Tested devices for security and overwrite capabilities• Attended Vendor meetings with Procurement Team• Updated vendor device drivers as needed, tested usage on networkWindows 7 Image install and test• Determined new security patches to be imported into new image• Downloaded and imported patches using WinPE• Created new image and tested within the Marriott network• Uploaded new patches for download by install teamSet up and installed Printer Management systems for all network printers on Marriott Network.• Managed all approved vendor printer management software• Installed and tested software in a test environment, then installed in production• Set up and tested management software on multiple alpha and beta test sites• Planned and implemented worldwide roll-out of management software• Created setup and management templates for approved devices• Taught usage of software to global support personnel• Supported IRFA’s and System Administrators on software and devices
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  • Griffin Networks
    Sr. Network Engineer
    Griffin Networks Aug 2007 - Jun 2011
    • Supported and administered IT needs for 30+ clients including: Accountants, Financial Institutions, Printing companies, Furniture companies, Dentist, Veterinarian, Real Estate Sales and Appraisals, Security companies, Labor Union, School and Professional Services companies.• Performed work remote and onsite.• Managed and administered activities including, but not limited to: installation, configuration, integration, maintenance, automation, evaluation, purchasing of equipment, upgrade management, data management, security management, performance management, virus removal, failure analysis and recovery, and testing of computing systems, network, printing and internet infrastructures.
  • Financial Services Advisory, Inc
    Technology Systems Manager
    Financial Services Advisory, Inc Aug 2004 - Aug 2007
    Responsibilities included:• Managed and administered activities including, but not limited to: installation, configuration, integration, maintenance, automation, evaluation, purchasing of equipment, upgrade management, data management, security management, performance management, failure analysis and recovery, and testing of computing systems, network, printing and internet infrastructures. • Managed, administered, and maintained an offsite secondary office.• Responsible for nightly data transfer over secure LAN/WAN connection.• Managed relationships with outside consultants for networking and communications.Administered and maintained all systems, applications, printers, security, and network configurations.• Troubleshot network performance issues and created and maintained a disaster recovery plan. • Recommended and installed upgrades, patches, and new applications and equipment.• Wrote scripts to automate programs between DOS and Windows based applications• Installed new software releases, system upgrades, evaluated and installed patches and resolved software related problems. • Established department policies and procedures. Responsible for operation of servers and peripheral information system equipment. Responsible for both onsite and offsite systems.• Ensured proper functioning of company's information processing system and made upgrades as necessary. Helped business operations utilize information systems to improve efficiency. Kept computer equipment, hardware, and software updated to meet organizational needs.• Setup, configured, and maintained phone and voice-mail systems.• Performed system backups and recovery.• Configured and managed Microsoft Windows environments• Managed Users, Computers, and Groups in a Microsoft Exchange 2000 and 2003 environment.• Co-managed the office Disaster Recovery and Business Continuity plan.• Maintained the Network Infrastructure• Installed, configured and maintained VPN installations and connectivity.
  • Sodexho
    Technical Specialist
    Sodexho Mar 2001 - Jul 2004
    Responsibilities included new account setup, configuration and management of online menu and catering application. Maintained over 415 existing units with technical support and training. Allowed network access and troubleshot access issues. Worked with unit client personnel to allow connectivity between existing network, a Windows NT environment, and the client network. Migrated an online catering system from an external host to an internal data center. Involved switching the server operating system from Windows NT to Windows 2000 Server. Worked with the Data Center to acquire the server, oversaw server installation and setup. Transferred files from external host to Data Center. Set up new server access and installed all required software on the new server. Managed the testing process and monitored system access and connectivity.
  • Sodexho
    Senior It Training Specialist
    Sodexho Feb 2000 - Jul 2004
    Responsibilities included overseeing Lotus Notes projects and designs after development completion. Developed training material and training schedule for designed applications. Trained content owners in use of developed applications and databases. First point of contact for company's Intranet site and all Lotus Notes databases and applications for over 500 users. Instructed content owners in set-up and use of Lotus Notes and their developed applications and web pages. Advised on page design, layout, content and use of applications. Worked with users to solve application, database and design problems. Resolved design and/or user issues. Modified design of existing applications and databases as needed.Primary/Secondary Contact Infrastructure Management
  • Sodexho
    Pom Installation Manager
    Sodexho Sep 1998 - Feb 2000
    Responsibilities included project management, training, help desk support, installation and configuration of facility management systems. Performed budget and cost analysis procedures.Installed software on a network server or local computer and worked with IT personnel to allow unit personnel access. Trained unit personnel on the use of the software, set up maintenance schedules and coordinated concurrent project deployments. Managed and scheduled three inventory specialists and two trainers' time at new and existing units for inventories, training and setups.

Frank Cleveland Skills

Servers Disaster Recovery Windows Server Technical Support Microsoft Exchange Hardware Security Firewalls Network Administration Networking Software Installation Integration Program Management Data Center Operating Systems Microsoft Word Management Access

Frank Cleveland Education Details

  • Brigham Young University
    Brigham Young University
    Facilities Management

Frequently Asked Questions about Frank Cleveland

What company does Frank Cleveland work for?

Frank Cleveland works for Pb Networking, Llc

What is Frank Cleveland's role at the current company?

Frank Cleveland's current role is Owner and President.

What is Frank Cleveland's email address?

Frank Cleveland's email address is fc****@****umd.edu

What is Frank Cleveland's direct phone number?

Frank Cleveland's direct phone number is +130166*****

What schools did Frank Cleveland attend?

Frank Cleveland attended Brigham Young University.

What skills is Frank Cleveland known for?

Frank Cleveland has skills like Servers, Disaster Recovery, Windows Server, Technical Support, Microsoft Exchange, Hardware, Security, Firewalls, Network Administration, Networking, Software Installation, Integration.

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