Frank Collazo Email & Phone Number

Manalapan, New Jersey, United States

Home Office

Orchestrated all project phases to create, open, and manage a network operations center (NOC) in Poland; enforced compliance with US Government Committee on Foreign Investment in the US (CFIUS) regulations pertaining to project staffing and management offshore.Directed product life-cycle management for all international equipment and service offerings.Spearheaded a multi-year project for Sprint’s customer-facing NOC, guiding as many as 35 technicians in the US and Poland to meet/exceed operational and financial performance metrics while reducing Mean Time to Repair (MTTR)Led projects to install and monitor Wide area networks (WANs) for both Exelon PECO and ComEd to enhance efficiency and reliability; managed external vendors, to ensure quality on-time, on-budget completionOversaw a project to expand, and monitor a wireless network for Verizon at Petco Park, Soldier Field, and Us Airways Arena for event access on time and within budget. While on event days acted as the Single Point Of Contact (SPOC) for all operational issues.Managed Projects for Advocate Heath Care, The Related Company (TRC), SiFi, British Telecom/Bank of America, San Francisco International Airport, MIT, Rogers Cable, and Bolling Air Force Base to create Scope of Work (SOW), Service Level Agreements (SLA), User Acceptance Testing (UAT) though detailed data analysis, online and in person meetings, training and tracking with a Action Item Register (AIR) while increasing customer satisfaction in all phases of projects

Sea Girt, Nj

Accountable for international network operations center responsible for all service assurance and trouble repair for layer 1 network and customer services. Responsible for all International services to clients of 56K/64K/T-1/E-1/T-3/VC3/E-3/STM1/STM4/STM16/STM64 across the Sprint Domestic, European, and Asian networks.Responsible for entire European and Asian network, all equipment and connectivity for 35 sites throughout the regions. All equipment to include but not limited to Alcatel 1648/Broadband/DCS 4x1/1630, NEC 2400 Volt, Ciena Core Director/DWDM/K2 Metro-Director, Tellabs 6500/5500/5300/532L/LX Focus 2100 and the DNX-11.Designed on-the-job training program to teach the proprietary Sprint provisioning Graphical User Interface as well as equipment training for all technicians. Responsible for workflow management of team, including performance reviews Sprint’s global subject matter expert. Serve as point-of-contact for international systems and Standards.Implemented new policies that have reduced customer down time during outages by 20% as well as improved our overall numbers by 25%.

Sea Girt, Nj

Created an international provisioning center responsible for all International services to clients of 56K/64K/T-1/E-1/T-3/VC3/E-3/STM1/STM4/STM16/STM64 across the Sprint Domestic, European, and Asian networks.Installed and upgraded new and existing services through a proprietary GUI interface, Vendor GUI's and direct connect through TL1. Led team in Sprints build-out of a European and Asian network, turning up all equipment and connectivity for 28 sites throughout the regions. Provision Alcatel 1648/Broadband/DCS 4x1/1630, NEC 2400 Volt, Ciena Core Director/DWDM/K2 Metro-Director, Tellabs 6500/5500/5300/532L/LX Focus 2100 and the DNX-11.Designed on-the-job training program to teach the proprietary Sprint provisioning Graphical User Interface as well as equipment training for all technicians. Responsible for workflow management of team, including performance reviews Sprint’s global subject matter expert. Serve as point-of-contact for international systems and Standards.

Sea Girt, Nj

Troubleshot and maintained Sprint’s International Network Worked with the Sonet (Alcatel/NEC ADM’s), Alcatel Broadband DCS, DCS 4x1, DCS 3x3, DCS 3x1, DCME, IMATS, Megasys and numerous other systems.Coordinated repairs with other Telecommunication companies, International ITMC’s and earth stations.Maintained Megasys surveillance system and designed graphics for ease of use in troubleshooting international systems.Led Project to create and Maintain Access RDBMS to troubleshoot international networks and determine common system faults on undersea cable systems, and off-net commonalities for international telecommunications carriers

Brooklyn Ny

Led Projects to repair cast iron industrial equipment with a unique cold weld repair on ship cylinders, rod and ball mills, press's etc... Worked as a machinist to backward engineer and rebuild equipment to include gear transfer cases, heavy equipment crank/cam shaft industrial gears for ships, draw bridges, hammer press' Designed machines to do onsite repairs on all equipment on customer site Lead all customer interactions for design and repair work to include working with customer metallurgist and mechanical engineers

Darmstadt Area, Germany

Maintained and serviced 1350 mainlines and 7000 telephones, rewired office buildings, trained all new personnel on key systems, installed Siemens 500 pair terminal boxes, installed AT&T Merlin Office Systems and repaired circuit boards, installed and maintained 1A-1 Key Systems.Responsible for 25 miles of cable; operated, configured and repaired digital switching systems, responsible for war room telephone system (50 secure lines), responsible for installation and maintaining battalion cable and telephones for two