Frank Costanza Email & Phone Number

Columbia, South Carolina, United States

Columbia, South Carolina, United States

Harrisburg, North Carolina

• Founder of Second Stanza Media, www.secondstanzamedia.com, a full-service communications and media company offering freelance writing, editing, copyediting, proofreading, and technological services to meet the specified needs of clients.• Services include technical, business, and content writing for websites, branded content projects, corporate storytelling, data processing, blogging, and photography.

Charlotte, North Carolina, United States

• Led strategy and planning sessions with project teams to ensure the successful delivery of remediation-specific letters to Wells Fargo's consumer and business account holders.• Collaborated and consulted with business remediations leads, legal representatives, and other team members in developing customer-specific communications, including FAQs, for a variety of remediations.• Initiated, guided, and tracked the review and approval process to guarantee the timely delivery and storage of remediation letters and related communications.

Charlotte, North Carolina, United States

• Analyzed, prioritized, tested, and tracked high-volume financial and banking forms, across multiple lines of business, as the company continued its enterprise-wide electronic conversion of wet-signature documents.• Identified and interviewed form owners and SMEs, oversaw document analysis, and streamlined the form completion process.• Designed and executed new digital templates so forms can be offered through eSign, Wells Fargo’s DocuSign platform.• Executed functionality and regression testing of newly digitized forms and templates, coordinated federally mandated ADA testing, and documented and communicated test results throughout the electronic conversion process.• Guided and supported product owners while documenting form requirements and mapping processes to identify growth opportunities, flag potential problems, and ensure that financial forms could be offered through the eSign platform.• Served as liaison between eSign development team and Wells Fargo employees, collaborating with internal stakeholders to understand and document platform issues, convert them into user stories, prioritize their execution, and track their resolution.• Created UX training guides and tip sheets, attended command center calls to help team members troubleshoot and resolve issues, and led instructional and training demos showcasing eSign’s benefits and versatility.• Ensured the successful design and delivery of digital business solutions so Wells Fargo employees could best serve their clients.

Charlotte, North Carolina, United States

• Assisted with the development and execution of communication strategies for digital and technological initiatives within the company’s Business Process Management and Robotic Process Automation functions.• Wrote comprehensive articles and video scripts explaining the management discipline’s capabilities and the benefits of automation, interviewed group leaders and shared their success stories, and developed talking points for executives.• Reviewed and updated corporate policies to meet federal regulatory commitments, and assisted with other internal communications.

Harrisburg, North Carolina, United States

• Designed, branded, launched, and updated Just Outside The Loop, www.justoutsidetheloop.com, Harrisburg Town’s online resource for community business news and events.• Gathered, produced, posted, and updated digital content, uploaded, resized, and adjusted photographs, and designed and executed advertisements.• Oversaw the daily maintenance of a community- and business-focused website to ensure that technological content was fresh, accurate, informative, and engaging.• Managed website’s presence on social media channels – including Instagram and Facebook – to ensure widespread circulation of technological content, and guarantee visibility for advertisers.

Westhampton Beach And Southampton, New York

• Fact-checked, edited, posted, and updated breaking news and business articles on www.27east.com, The Press News Group’s website, and uploaded and formatted accompanying graphics, photographs, and videos.• Prioritized and rotated technological content, selected and tagged images for rotators, rotated advertisements and other marketing materials, and removed and archived dated materials.• Managed six full-time reporters, oversaw the master story list, coordinated business supplements, and researched and wrote editorials.• Our newspapers won scores of New York Press Association awards, winning top honors in the most competitive categories, including those that evaluate a newspaper based on its design, editorial content, and effectiveness in accurately reporting the news.

Patchogue, New York, United States

• Developed curriculum and taught an “Introduction To Journalism” class that served as a writing workshop. Students also learned how to write news and feature stories, how to use technology to execute research, and the importance of maintaining objectivity.• Developed curriculum and taught an “Introduction To Magazine Writing” class that focused on the planning and writing of longer features. Emphasis was placed on developing detailed outlines, conducting research, and tracking down vital information and sources.

Patchogue, New York

• Researched and wrote between six and eight news and feature articles a week, while also managing and editing copy generated by a small staff for a weekly newspaper that covered the Town of Brookhaven, the second largest municipality in New York State.

New York, New York, United States

• Covered the international diamond and colored gemstone industry, a multibillion-dollar industry, for a well-respected business publication. Assignments demanded strong expertise to both analyze and clearly explain complex industry and technology trends.

Cybersecurity Professional Certificate, Cybersecurity And Digital Forensics

Masters, Print Journalism

Bachelor'S Degree, English