Frank Cotterall Email & Phone Number

Greater Philadelphia Area

Wilmington, DE

• Responsible for the infrastructure consolidation of 42 AstraZeneca sites in the Europe and Americas regions as part of a $6.2m global client IT transformation program involving 20 types of technologies (number 3 on.
• Constructed and executed per-site project plans for cloud technology implementations, core service transformations, application migrations, and server decommissioning
• Coordinated weekly calls with each site to track progress, gather… Show more
• Coordinated weekly calls with each site to track progress, gather requirements, raise/field issues, and ensure project milestones
• Collaborated with technical teams for data migrations, application remediation, infrastructure builds, and service relocation
• Held regular stakeholder calls to inform on progress, raise risks and issues, and set expectations

Wilmington, DE

• Overall Responsibility for the delivery of the Externalization Service at AstraZeneca Pharmaceutical
• Exceeded client service delivery target and ensured compliance with all Key Performance Indicators
• Managed a global team of five resources
• Captured client and customer feedback and used that information to work with both Accenture and AZ provisioning teams to implement process improvements
• Defined and executed the externalization service strategy with client… Show more
• Defined and executed the externalization service strategy with client stakeholders

Wilmington, DE

• Significantly improved communications across multiple solution delivery teams
• Developed US Team through training and mentoring
• Provided and presented weekly management reports
• Initiated a “better ways of working” initiative to more closely capture customer demand, resulting in project completions ahead of schedule
• Established and maintained relationships with senior client and partner company stakeholders
• Managed escalations through to completion

Wilmington, DE

• Delivered the US externalization service for AstraZeneca and partner clients
• Part of a team taking in over 11,000 requests from the client for externalization demand
• Externalization subject matter expert in various technologies
• Conducted requirements gathering meetings with key client stakeholders
• Presented workshops regionally to encourage growth of the service
• Solutions consultant for:o EDI solutions including Axway Cyclone (utilizing SFTP, FTP, HTTP, HTTPS)… Show more

Wilmington, DE

• Tier 3 Broadband issue resolution for AstraZeneca VPN technologies (Citrix, Cisco, etc.)
• Worked with client to resolve technical issues
• Provided support, training, development, and resolution of AstraZeneca remote applications
• Presented onsite and offsite training and knowledge sessions
• Completed use-testing for all updates and for new software and hardware roll-outs

Conshohocken, PA

Lead Graphical Consultant, Advisor, and Designer for commercial and retail operations

Media, PA

• LAN/WAN administration, Network Control Center oversight, and coordinated issue resolution
• Responsible for testing and troubleshooting dial-up/broadband issues, and Layer 4 services (email, DNS, and web hosting)