Frank D. Email & Phone Number

Chicago, Illinois, United States

The Mozilla Firefox Performance Team is a community of engineers who care deeply about the speed and responsiveness that users experience in the browser. This team is responsible for ensuring that Firefox is fast, responsive, and efficiently uses system resources.

Greater Chicago Area

A technology leader who is passionate about building and leading high performing engineering teams. Cares deeply about the engineers on the team, building trusting, individual relationships to help them grow both their technical and soft skills. Passionate about engineering excellence and driving improvements through the entire software development lifecycle to reduce the time to market while maintaining high quality.Manages the professional services engineering team responsible for… Show more A technology leader who is passionate about building and leading high performing engineering teams. Cares deeply about the engineers on the team, building trusting, individual relationships to help them grow both their technical and soft skills. Passionate about engineering excellence and driving improvements through the entire software development lifecycle to reduce the time to market while maintaining high quality.Manages the professional services engineering team responsible for delivering custom integrations and web experiences; Manages the push messaging engineering team responsible for delivering and iterating on the Vibes Push SDK for iOS and Android. Cultivates an environment of feedback, growth, and iterative improvement. Establishes best-in-class practices to develop scalable, versatile solutions to business challenges. Provides technical, career, and personal mentorship to the engineers on the team. Works closely with Customer Success, Sales, Finance, Project management, and other teams to ensure the successful delivery of projects, meeting or exceeding expectations for quality, security, and budget. Show less

Chicago Loop

A go-to technical resource for customer success and sales teams as they are working through potential opportunities with both clients and prospects.Helps to understand, document and communicate initial business and technical requirements.Partners with internal teams to identify pain points with current implementations and propose potential solutions.Provides architectural guidance on technical solution implementation, maintenance and ongoing operational needs.Collaborates with… Show more A go-to technical resource for customer success and sales teams as they are working through potential opportunities with both clients and prospects.Helps to understand, document and communicate initial business and technical requirements.Partners with internal teams to identify pain points with current implementations and propose potential solutions.Provides architectural guidance on technical solution implementation, maintenance and ongoing operational needs.Collaborates with Marketing, Sales, Customer Success and Technology to understand and clearly articulate functional capabilities, limitations and caveats of solutions as they relate to varied customer scenarios.Assesses customer needs and creatively provides solutions that address those needs, solve clients’ problems and add value to the clients’ organization.Provides pre-sales technical assistance and ongoing product education as it evolves.Assists with integration systems set up – consultations and training on APIs.Assists delivering on-going technical training for the Customer Success team as it relates to client applications. Show less

Chicago Loop

Projects Include:FastPath Tools Dashboard - CDT Org. Transitioned organizations for 2020 skills preparation. Responsibilities include development in AngularJS to create a graphically driven dashboard using NVD3 to showcase the training progress of fellow employees in the organization. A training curriculum including Responsive Web Design and Software Defined Networks was being completed alongside this project assignment.ARES / PLANET / IMAGINE - ITBS Org. Assisting project manager… Show more Projects Include:FastPath Tools Dashboard - CDT Org. Transitioned organizations for 2020 skills preparation. Responsibilities include development in AngularJS to create a graphically driven dashboard using NVD3 to showcase the training progress of fellow employees in the organization. A training curriculum including Responsive Web Design and Software Defined Networks was being completed alongside this project assignment.ARES / PLANET / IMAGINE - ITBS Org. Assisting project manager while maintaining below roles. E911 IDB - ITBS Org. Development to transition an informational database to a new system using SQL and Connect:Direct. This included modification and refactoring of existing code, as well as creation of new code to link the two applications using ColdFusion. This role was accomplished in tandem with my full-time role as CSMI application manager.Cell Site Management & Inventory - ITBS Org. Application manager for internal application. Responsible for the performance of all functions involved in the development and maintenance of new or existing interfacing applications using ColdFusion. Additional responsibilities included completing programming, documentation, testing, and debugging of the application as well as analyzing, designing, and modifying software enhancements while leading a small group of developers through large releases. Strong interaction with users and clients was necessary to define system requirements, and complete debugging.1ATT CR - Central Development Team Org. Development in a small team to create an internal application used to manage project change requests. Responsibilities included development in ColdFusion, Ajax/JSON, CSS, and overall aesthetic design. Show less

Call center work revolving around customer service in the company-leased vehicle industry. Worked with management in projects to train other employees on the services rendered and how to handle client situations. At management's request, I created an all encompassing training manual for my department to facilitate future training sessions as well as strengthening the skills of current teammates.