IT executive with broad experience in the financial markets working closely with business leaders, third-party providers and systems development teams managing effective business-technology solutions. As Global Head of IT Offshore Sourcing Operation services over the last 4+ years I am responsible for AppDev, AppMaint and Managed Services offshore delivery center operational availability, resiliency and contingency across multiple 3rd Party Providers with heavy focus in India and Eastern Europe (24+ sites w/4,000+ IT professionals) Developed and implemented the program methods and practices for IT Managed Services supporting the creation of full service / full stack teams through knowledge transfer, transition and steady state run operations for 50+ business and system applications development and production service teams. Consolidated Offshore Delivery Center (ODC) management across multiple 3rd Party Providers launching +24 ODC facilities across India and Eastern Europe supporting 4,000+ resources as well as the approach and oversight to support a quick transition to WFH Contingent Remote access due to the COVID19 Pandemic. The role also included the responsibilities of contract management, commercial terms negotiation, and governance of services (MSA & SOW OKR, CPI and SLA) for each sourced contract as well as data protection, security and access management. As the prior Global Head of Investment and Financial Management Systems for 15+years was responsible for creating, developing and implementing long range technology solutions from a strategic perspective. Focus includes Front Office for equity, fixed income and taxable investment management and trading systems with direct experience in global portfolio management, trade & order management, risk management, compliance, credit analysis, and quantitative research. Middle Office systems for trade admin, match and settle, SWIFT integration as well as Back Office systems for fund accounting, compliance, treasury, securities lending, reconciliation, ETF, proxy, corporate actions, fund tax and reporting. Led the globalization of Front, Middle and Back Office services in support of a follow-the-sun trade, settlement and accounting strategy in the EMEA with direct focus in London, Hong Kong, Melbourne, and the US. Support of big data for investment management analytics as well as cloud enablement of enterprise data services for investment product, account and portfolio services for both domestic and international business services.
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RetiredVanguard Apr 2022 - Nov 2023 -
Principal - Global Head Of Sourcing Operations At The Vanguard GroupVanguard Apr 2017 - Apr 2022Malvern, PaAs Global Head of IT Sourcing Operation services over the last 4+ years was responsible for AppDev, AppMaint and Managed Services operational availability, resilience and contingency across multiple 3rd Party Providers with heavy focus in India and Eastern Europe. Developed the program methods and run practice for IT Managed Services support the creation of full service / full stack teams with knowledge transfer, transition and steady state run operations for over 50 application development and production services teams. Consolidated Offshore Delivery Center (ODC) management across multiple 3rd Party Providers launching +20 ODC facilities across India and Eastern Europe supporting +4K resources as well as the approach and oversight to support a quick transition to WFH Contingent Remote access due to the COVID19 Pandemic. The role also included the responsibilities of contract management, commercial terms negotiation, and governance of services (MSA & SOW OKR, CPI and SLA) as well as data protection, security and access management. -
Principal - Global Head Investment Data ServicesThe Vanguard Group Jan 2016 - Apr 2017Greater Philadelphia AreaGlobal Head of Investment Data Management Systems supporting buy side Market, Pricing, Product Profile and Benchmark data. Support of Advanced Analytics and Big Data services for Investment Management, Quantitative Equity and Risk Management as well as Product Sentiment Analysis and Research system services. IT Steward of Vanguard's Global Enterprise Investment Product data services with the creation of the first public cloud services of Investment product for International and Domestic services. -
Principal - Global Head Of Financial Management SystemsThe Vanguard Group Jan 2004 - Dec 2015Greater Philadelphia AreaGlobal Head of Financial Management Systems for 10+years was responsible for creating, developing and implementing long range technology solutions from a strategic perspective. Focus includes Middle Office systems for trade admin, match and settle as well as Back Office systems for fund accounting, compliance, treasury, securities lending, reconciliation, ETF, proxy, corporate actions, fund tax and reporting. Led the globalization of Front, Middle and Back Office serviced in support of a follow-the-sun trade, settlement and accounting strategy for new EMEA business services with a direct focus in London, Hong Kong, Melbourne, and the US. Was responsible for multiple development team in the US, the UK and Australia. -
Principal -Investment & Fund Management SystemsThe Vanguard Group Jan 2002 - Dec 20042002 - 2004: Principal - Head Investment & Financial Management Systems -
Principal - Retail Investor Group It Environmental ServicesThe Vanguard Group Jan 2001 - Dec 20012001-2002: Principal - Head Retail Investor Group IT Environmental Services -
Principal - Strategic Technology ResearchThe Vanguard Group Jan 2000 - Dec 20012000-2001: Principal - Head Strategic Technology Research. Provide Innovation and Research Consulting services in the evaluation of new & emerging technologies to help accelerate Vanguard’s use of technology in solving business problems and enhancing client service. -
It Dept Head / Senior Systems ManagerVanguard Jan 1999 - Dec 1999Malvern, Pa -
It Systems ManagerVanguar Jan 1998 - Dec 1998Malvern, Pa -
Information Technology Project ManagerVanguard 1993 - Dec 1997Malvern, Pa -
Information Systems Engineer - Investor ServicesVanguard Oct 1989 - Dec 1992Malvern, Pa
Frank D Smith Jr Education Details
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Organizational Leadership & Information Technology -
Upper Dublin High School
Frequently Asked Questions about Frank D Smith Jr
What is Frank D Smith Jr's role at the current company?
Frank D Smith Jr's current role is IT Principal - Global Head of Offshore Sourcing Operations at The Vanguard Group at Vanguard.
What schools did Frank D Smith Jr attend?
Frank D Smith Jr attended Temple University - Fox School Of Business And Management, Upper Dublin High School.
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