As Head of Seven Concierge, I help to facilitate the event experience while on-boarding customers to our platform creating a highly effective top of funnel recruiting tool. Our goal is to make event planning as seamless as possible at all levels while simultaneously expanding the Seven network by guiding new hosts and eliminating points of friction within the event process. Concierge excels as an extension of both the host and the venues, helping connect people who need help finding space to gather, with venues that are looking to drive more business and reach new customers. Concierge has played a pivotal role in our unique user growth from 12K in May 2022 to 31K in October 2022.- Full ownership, development and implementation of Seven Concierge- Compile a database of details for 600+ venues in NYC, SF & Miami- Develop customer Decks tailored specifically to the needs of each individual- Streamline communication with venues and customers- Full run of planning process: presenting ideal options, full venue outreach, contract negotiation, on-site management- Manage simultaneous event inquiries across multiple markets- Meticulously track concierge progress and event curation, updating the process to maximize converting leads to bookings- Event execution, including: corporate events, birthday parties, engagement parties, art shows, fundraisers, brand launches, university events- Develop pricing structure, monetizing Concierge within six months of launch, with consistent growth over a six month period and projections for future goals- Implement Intercom communication to consolidate inbound inquiries and set up bots to gather key data from customers prior to engaging- Define brand partnership opportunities and outreach- Manage Seven Social media posts- Design of app and web pages, determine how customers navigate through Concierge experience- Develop FAQ's, disclaimers & About Us sections for web

Full management and operations of Runaway BK; consisting of three bars, and full event space, through the ever changing climate of the COVID pandemicFull management and operations of the Runaway Rooftop Movie series (fall 2020)Full rebranding of Runaway Roof to Runaway BK, including new logo and menu designs, curated a new identity for RunawayDesigned and Implemented new Runaway Events kits, including packages, pricing, & optionsManage relationships with large groups for eventsLed the production team for events consisting of 400+ peopleManaged all aspects of FOH staff including hiring & firingCreated operations systems for all positions and aspects of day-to-dayOutreach and relationship management with members of the local community board

At Volo, we create sustainable free youth leagues through adult social sports. As a City Director I oversee the city-wide operations of our adult social sports leagues, as well as our Foundation’s free youth leagues. Our team ensures our players have a great experience every time they play with us! Over the past year our adult leagues experienced 50% increase in revenue while launching our fitness series which served 3,000+ players.My responsibilities include:Operations - Local- Manage purchase, storage and distribution of all NYC field equipment at 50+ venues throughout Manhattan, Brooklyn and Queens- Troubleshoot any issues that arise during league nights- Travel and Assist with operation processes in one of our other eight Volo City markets throughout the country- Coordination of NYC Social events, including End of Season Parties, Valentine's Day Bar Crawl, King of the Beach Volleyball Tournament, Bocce Nationals, Skeeball Citywides, Cornhole CitywidesOperations - National - Oversee seasonal shirt order process; purchasing, sorting, distribution of 30,000 shirts each season- Assist with league operations, equipment orders, venue layouts Relations-Negotiation of Agreements with local bars for league specials and designated space for NYC Social afterparties-Coordinate to ensure proper set up and execution of NYC Social events-Establish a direct line of communication between customers, staff, officials, venue employees and sponsor bars-Maintain open communication throughout the season

I play with bikes, professionally

- Supervised all day to day operations- Managed product labelling and date coding procedures for 50,000+ pieces daily- Established innovative operational procedures and maintain an effective, safe and efficient work environment- Meticulously checked in and regulated over 200,000 incoming and outgoing products daily, verifying dates, quantities and accuracy - Interacted closely with and established strong relations with distributors and vendors- Thoroughly and safely prepared and loaded pallets into containers for shipment while utilizing the maximum cubic capacity available- Operated all warehouse equipment and maintained the utmost facility conditions

- Provide customers with excellent service in a fast paced pub environment. - Handle any maintenance and upkeep throughout the restaurant- Be a brand ambassador at local events

- Provide customers a fun, safe and quick ride to their destination

- Fast paced, high volume restaurant/bar- Memorization of menu items, beverage selection and weekly specials. - Prep and maintain server station, popcorn machine, kitchen, coolers and dishes- Verify proper identification, TIPS certified- Difuse any issues amongst guests while maintaining a safe, fun environment

- Assessed and managed job sites. - Constructed, repaired, and remodeled various buildings and structures. - Carpentry, masonry, drywall, amenity installation- Maintain a friendly and professional rapport with customers

- Provide assistance to the head coach in running drills and working on player development- Teach players the fundamentals of hockey- Provide insight in both a team manner and on an individual basis

- Provide customers with assistance in equipment selection. - Specialize in hockey and lacrosse equipment, skate sharpening- Give prices on trade-ins- Maintain and stock inventory- Manage all daily store requirements

- Customer service representative- Received calls pertaining to the delivery and quality of products- Provide customers with thorough and concise explanations to their inquiries- Learn and memorize information pertaining to a multitude of products

- Work closely with teacher to provide a fun, stimulating classroom environment- Help children develop critical thinking skills- Monitor and record progress of students