Frank Devine Email and Phone Number

• Manage a team of 8+ KYC Officers who perform Specialized Due Diligence for all CIB clients with respect to Political Exposed Person (PEP) and Negative Media while adhering to all local and global KYC requirements. • Specialized knowledge in processes differences for new client onboarding, KYC record renewals, and ongoing screening including end-to-end screening process knowledge.• Research and provide in depth enhanced Due Diligence and recommended retain/exit decisions based on risk and client relationship. • Liaise with various teams including Front Office, CIB AML escalations, and Global Financial Crimes Compliance (GFCC) to ensure all KYC obligations are up to date within SLA. • Conduct weekly internal quality checks to confirm all KYC requirements were being met with efficiency. • Assist with audit inquiries and compiling large amount of data for senior management.• Report daily, weekly, and monthly metrics to senior management adhering to all SLAs.• Engage in coaching and team building activities, hiring, and discuss mid-year and year-end reviews.

• Managed a team of 8+ Compliance Officers who perform PEP and Negative Media screening and prepare escalations for CIB customers.• Implemented numerous process efficiencies resulting in the ability to operate within a five-day SLA period for ongoing screening.• Liaised with CIB business managers and customer KYC owners to identify inefficiencies within the screening process.• Participated in numerous working groups within Compliance to help improve the overall screening process.• Conducted firm-wide materiality guidelines training across the Compliance.• Conducted internal audit to ensure quality assurance is being performed by analyst• Managed feedback loop with multiple lines of business to avoid low quality escalations.• Engage in coaching and team building activities, hiring, and discus mid-year and year-end reviews.• Adhered to urgent ad-hoc requests from senior management.• Reported daily, weekly, and monthly metrics to senior management

• Performed first, second, and third level KYC screening for PEP, Negative Media, Sanctions, Terminated Relationship, and Special Person of Interest for all lines of business. • Reviewed real-time online transactions of specific issues escalated from business units related to money laundering, terrorist activity, and OFAC flags.• Responsible for conducting internal reviews of possible violations of the US Patriot Act and the Bank Secrecy Act.• Triage individual client cases using risk assessment that are based on industry standards.