Fit patients with back braces with rigid panels, cervical neck braces, hinged knee braces, bone stimulators, knee and leg cpm machines to recover after surgery. Picked up equipment after use and brought it back to the office so I can disinfectant the equipment for the next patient. Took care of maintenance of company van utilized for delivery and pick ups. Time management is needed to ensure you get the equipment to the patients in there window of time. Made sure all my hard copies were HIPPA compliant and turned into the billing department to expedite billing for reimbursement.

Develop and implement strategic sales plans to accommodate company goals. Direct sales forecasting activities and set performance goals accordingly while identifying product simplification and standardization opportunities to eliminate unprofitable items from the sales line. Serve as a medical equipment counseling expert for customers, team members and insurance providers to deliver an excellent customer service experience. Work with physicians’ offices and insurance companies, including BCBS, Medicare, and UHC to obtain payment authorization for all durable medical equipment prosthetics. Analyze and control all expenditures of the sales office to conform to budgetary requirements. Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Performed chart audits, including worker’s compensation and Medicare, to ensure compliance with Federal and HIPAA Regulations.

Manage the day-to-day operations of the business including:Retail SalesBuilding maintenance and securityDeliveryAssigning tasks to staffFollow-up of tasks delegated to othersProbability of operationTrain staff on computer systemsMaintain an effective working relationship with staff, customers, and referral sources.Supervise staff.Balance cash drawers & complete bank deposit sheet daily.Other related duties as assigned by Executive Director or another designated corporate individual.Responsible for overall management of sales and business operations and direct the daily operations of the business within the set budget parameters.

Developed and directed overall technical support for the customer service function by implementing policies for the resolution of service related inquiries. Ensured timely and accurate information was provided to customers in a professional manner. Responded to inquiries through phone, mail, email and/or face to face contact with customers. Provided operational management and support at call center locations to ensure efficient and timely resolution of technical support issues. Analyzed and made recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call capacity.

Led the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, inventory management and asset protection. Coached and taught the team to continually improve how we delivered a great In-Store Customer Experience while assuming all managerial duties in the absence of the store manager. Drove sales and maximized profit goals for my store by starting up natural, friendly conversations, adapting to different types of Customers, and resolving any issues with a smile.