Frank Dickerson Email & Phone Number

Baltimore, Maryland, United States

Fulton, Md

Government Contractor; As a LAN Administrator for the National Institutes of Health (NIAID) I supervised a staff of 2 technicians as we provided hardware and software support to medical and scientific researchers to aid desktop and science lab functions. Installed and updated while troubleshooting Mac OS 9 and X; also Windows NT4, 2000, XP, and 7 operating systems. Managed user access to the domain and shared network drives using Active Directory; managed user e-mail accounts using Exchange… Show more Government Contractor; As a LAN Administrator for the National Institutes of Health (NIAID) I supervised a staff of 2 technicians as we provided hardware and software support to medical and scientific researchers to aid desktop and science lab functions. Installed and updated while troubleshooting Mac OS 9 and X; also Windows NT4, 2000, XP, and 7 operating systems. Managed user access to the domain and shared network drives using Active Directory; managed user e-mail accounts using Exchange Server v5.5 and 2003. Used Dantz Retrospect to back-up user data; assigned and tracked work orders using Remedy and HEAT. Installed and configured updated scientific software. Provided network support using DHCP, TCP/IP, Apple Talk, and Bonjour; addressed end-user needs in person, by telephone, email and supported computers remotely using Bomgar. Encrypted PC and Mac laptops using Pointsec and Checkpoint. Connected Blackberry and iPhone mobile devices to the Blackberry Exchange Server and ActiveSync. Supported required troubleshooting, correction, and follow-up; generated reports and spreadsheets with MS Excel.Key Accomplishments: Led out in the implementation of the Federal Desktop Core Configuration (FDCC) on Windows systems for the NIAID which comprises roughly 3000 users.Assisted in the transition of Labware LIMS from Oracle to MS SQL. Show less

As the lead in the department I performed a variety of functions to ensure that the computer lab ran appropriately. Screened resumes and interviewed consultant candidates for a variety of position levels. Managed the daily operations of the lab including weekly consultant work schedules, work and supply orders, user accounts and fee collections; provided user support to customers as well as tutored students in Microsoft Office suite.

Installed, updated and would troubleshoot Windows 95, 98, 2000, and XP operating systems.Provided end-user software support in person and via phone; offered both hardware and software product recommendations and comparisons and completed customer sales. Recorded customer inquiries and work orders using Support Magic; installed and removed hardware such as hard drives, CD-ROM drives, CD-Recorders, video cards, sound cards, network cards, memory, motherboards, and other miscellaneous hardware… Show more Installed, updated and would troubleshoot Windows 95, 98, 2000, and XP operating systems.Provided end-user software support in person and via phone; offered both hardware and software product recommendations and comparisons and completed customer sales. Recorded customer inquiries and work orders using Support Magic; installed and removed hardware such as hard drives, CD-ROM drives, CD-Recorders, video cards, sound cards, network cards, memory, motherboards, and other miscellaneous hardware and peripherals. Pulled, installed, terminated, toned out and tested CAT 5 network cables and fiber optic lines. Assigned static IP addresses for new users and other light LAN administration; assisted in the mass deployment of new computers for year 2000 compliance including imaging computers with Symantec Ghost and installation and configuration. Show less

Tutored college-level graphic design and technology students preparing homework, projects, and programming assignments specifically in a Macintosh format.