Frank Dillon Email & Phone Number

Stoke-On-Trent, United Kingdom

As part of the Mobile Support team, my duties are varied. We administrate the swap out scheme for our resellers business customers whose handsets have developed faults and require a next day warranty exchange. I liaise with internal and external customers to provide information relating to said scheme with a view to "closing" any queries in a timely and professional manner. This can be in the form of a general question to specifics regarding the Terms and Conditions.I also insure that all faulty handsets are returned, processed the QC team with any handsets deemed to be not faulty returned to the customer and a relevant charge raised for the replacement supplied. Any complaints that arise from said charge would also sit with me to resolve. There are also various reports that i would compile for the scheme manager to keep them up to date on the current status of the scheme.

Crewe, United Kingdom

To retain customers looking to cancel their insurance product for existing EE handsets or sell to new customers looking to protect their new devices.

Crewe, United Kingdom

As part of the international sales team in the field of high performance seals & gaskets, my responsibilities were to:- Liaise with Field Sales Engineers, Technical Teams and Manufacturing; to obtain suitable product based on customer specification to add to the quotation- Deliver excellent customer service and experience; insuring that all communications were clear, concise and professional- Create new opportunities and build upon existing customer relationships; answer enquiries & book in purchase orders received from territories not directly covered - Frequent account reviews with the Sales Team and customers to ascertain suitable allocation of resources to meet and exceed customer criteria- Maintain and build upon existing client relationships; addressing any issues, complaints or queries in a timely and professional manner

Stoke-On-Trent, United Kingdom

Moved to Stoke from London and worked on temporary contracts as a customer support advisor for United Co-op Travel; claims handler for Davies Managed Systems and credit advisor for Vodafone UK. Duties included; Fielding incoming calls from customers requesting updates to their travel itinerary Logging complaints and updating files on the in-house system Processing claims and ensuring all relevant policy details were inputted Liaising with customers, processing payments and advising on price plan payments

Hounslow, Middlessex

An ordinary day would bring a whole host of problems/issues/requests to tackle from, both, internal and external customers. Below is a list of those I would handle:- Obtaining tariff and bespoke quotes for, both, internal and external customers on request, for medium/heavyweight and out of gauge shipments by road, sea or air traveling domestic & international, using the DHL Core Network and/or nominated service partners. - Booking collections for Air, Sea and Road Freight via DHL or nominated Service Partner.- Advising internally and externally on Country specific shipping information.- Advising internal employees and customers on Dangerous Goods Regulations and whether they are able to ship on the DHL Core Network or via the nominated Dangerous Goods Service Partner.- Booking collections for dangerous goods shipments via the nominated Dangerous Goods Service Partner and advising customers on required paperwork at origin and destination.- Updating customers on the status of their shipments.- Processing Door to Door & Door to Airport shipments as they come in, ensuring that they are correctly entered on to the Shipment tool, correctly billed and any and all relevant scans are placed to provide visibility on the Track and Trace tools and all paperwork is scanned on to the Clearance In Air (CIA) system. All following Corporate Guidelines.- Covering the Airway Bill Printing department for vacation, absence or sickness. This involves entering customer request onto the AWB generation system and printing off the requested amount. This could be anywhere from 25 to 10,000.

Yiewsley, West Drayton

My role in the company was to be point man for all HP Warranty calls logged with the company by customers utilizing Hewlett Packard products in their servers, PC's or Laptop's.My duties included:- Logging and updating progress of Warranty calls logged using Solarvista 6.5 Management System.- Maintaining communications with customers to insure that all information is correct and as up to date as possible.- Validation of customer warranty on the HP Channel Services Network website to insure that a warranty replacement could possibly be carried out and that it would also be compliant with HP regulations. - Liaising with CCE Technical Support to make sure that any possible fault is diagnosed as soon as possible to insure a First Time Fix.- Inputting of correct data on the HP Channel Services Network website to order the necessary parts to complete fix of faulty server/laptop/desktop.- Liaising with Field Service Scheduling to insure that a HP Accredited Engineer is sent to site to fix fault in compliance with HP Warranty Regulations.- Updating Customers with information regarding progress: ETA of part on site, ETA of engineer visit to fix fault, when part needs to be returned to CCE to complete Warranty cycle.- To make sure that faulty part(s) are returned to CCE for eventual return to HP to complete the warranty cycle and claim the Warranty Event.- Most importantly, to insure that FiT ( Fix in Time) Figures of 90% and at least 40 Warranty Events above are met month on month to satisfy minimum Accreditation/Partnership requirements.