Frank Du work email
- Valid
Frank Du personal email
- Valid
Over 10 years network experience from data/voice/security coverage the network service, work with different providers to integrate the network service provide to the end users.Rich experience for network design, network rollout in Asia rollout, complicated network environment troubleshooting, collaborate with different parties for equipment/circuit turning up, testing and deliveryFamiliar with all kinds of network IGP protocols like RIP,IGRP,EIGRP,OSPF and also the BGP, MPLS network.More than 8 years experience with oversea WAN circuit provider to work from circuit ordering to hand off and daily support, service improvement.Cisco certificated expert level skills CCIE(22153)Solid experience for IS infrastructure management and end user service delivery from user request to technology adaptive, solution provider and service guarantee. Managing experience for multi-brand retail IT support include vendor outsourcing, in-house resource and ITIL support structure for daily incident supportSensitive to IS OPEX management, identify the opportunity and improve the service with limited expense increase.Also the Project Management Professional certification acquired, responsible for lots network related PM role. Manage the project to deliver as requested from business in a timely manner.Specialties: Architecture Design, Network Migration, Service Management, Cross Country Management, IT Operation Support
-
Global It Infrastructure, VpShiseidoShanghai, China
-
Director Of ItTapestry Sep 2018 - PresentNew York, New York, UsAsia Retail System OperationResponsible for Asia region retail store support include store opening/system roll out/daily operation.Manage cross region / brand with multiple team members in SH & TK, leverage vendor outsourcing resource.Manage budget for Asia region and seek for optimization with cost vs performance. -
Sr. Retail Resource And Support ManagerCoach Jul 2016 - Aug 2018Responsible for Coach Asia Retail store support, covered over 300 stores in Asia countries from PRC/HK/MC/TW/KR/SG/MY.Responsible for the new stores opening/renovation/relocation project in all Coach Asia region, include Japan. Provide the IT devices/service for those projects include POS/CCTV/Audio/Security/Shoppertrak/T&A/Infra Network.Run the operation of Retail support as in-house level 2 support, to provide case support/problem management, change management to support business.Manage vendor to integrate with Coach expected IT SLA, track the vendor performance, ensure the service delivery Manage the retail IT related inventory/Budget Capex/OpexBuild the new technology prototype service in pilot stores
-
Sr. Client Service ManagerCoach Jul 2014 - Jul 2016Responsible for Asia Coach office daily support, include total 13 official sites, over 1100 users. Run the operation of IS support as first layer troubleshooting support, maintain the process until the service recovered. Supervise the inventory management, manage the IS OPEX, deal with the vendors for IS service(partial outsourcing), Hardware/Software purchase, Telecom across all Asia offices in China Mainland, Hong Kong, Taiwan, Japan, Korea, Singapore, Malaysia, Vietnam, Philippine.Responsible for compliance with IT process and standards, audit.Retail system resource management:Deliver IT service / solution for new store opening projects, include new open/renovation/relocation/temp pop-up.Vendor management, include contract, SLA, tracking performance status and integrate the solution/resource into Coach daily operation work.Identify the new technology solution for business requirement in retail environment, provide proof of concept to deliver in stores.Bridge with business to address the process/system opportunity to mitigate the risk and improve efficiency.Manage IT opex/capex, include from hardware/software purchase and service expense.Manage inventory, hardware portfolio/standard definition, and IT vendor support process.
-
Asia Helpdesk And Store Network ManagerCoach Mar 2013 - Jun 2014Responsible for more than 7 locations offices support with 800+ end users, support over 200 store network.
-
Store Network ManagerCoach Aug 2010 - Feb 2013Infrastructure Responsible for Retail network Covered in Asia region, PRC,HK,MC,SG,TW,MY and KR, responsible for over 200 stores network and network related solution.Worked with oversea circuit provider for the network solution include new store circuit installation, new region network migration, and daily support for new application, and security management for both wired and wireless network.
-
Network EngineerAccenture Dec 2006 - Jul 2010Dublin 2, IeDeliver the deployment and engineering support of data technologies with a focus on Asia Pacific locations. Deploy appropriate data and voice technologies and architecture to support Accenture's various business connectivity needs across multiple locations and in a complex environment. Provide operational support for deployed technology including Tier 3 escalation and operational changes. Co-ordinate vendor delivery of network service, hardware and software to agreed service levels and budgets. Co-ordinate complex network projects across multiple locations with minimal supervision or guidance. Engineer integration of various network technologies. Provide pre sales support, technology integration and supplemental deployment of networking technologies to client environments and managed service customers. Maintain a high level of knowledge on the deployment of network technologies. -
Commerical ItDecathlon Feb 2005 - Dec 2006Work with campus (HQ of Decathlon) and SingTel, to maintain the high availability and security of our network in China and Asia wide; Cooperate with store opening team, SingTel and local providers to guarantee the store opening in china; Keep align with campus to implement new technology in China and Asia to improve our network quality and security.
-
Technical Support/Maintenance EngineerNec Systems Integration (China ) Co., Ltd May 2003 - Jan 2005Voice communication technique support and after-sales engineer. Design the project which brought by the customer to meet their requirement in voice communication. Meanwhile in charge of implementing the project and maintain. Keep align with latest Communication Technologies to improve existing network project’s qualities, securities and other new functions.
Frank Du Skills
Frank Du Education Details
-
Fudan UniversityMaster Of Business Administration (M.B.A.) -
University Of Shanghai For Science And TechnologyTelecommunication
Frequently Asked Questions about Frank Du
What company does Frank Du work for?
Frank Du works for Shiseido
What is Frank Du's role at the current company?
Frank Du's current role is Global IT Infrastructure, VP.
What is Frank Du's email address?
Frank Du's email address is fd****@****ach.com
What schools did Frank Du attend?
Frank Du attended Fudan University, University Of Shanghai For Science And Technology.
What skills is Frank Du known for?
Frank Du has skills like Cisco Technologies, Networking, Management, Integration, Network Design, Voip, Mpls, Troubleshooting, Network Security, Managed Services, Project Management, Data Center.
Who are Frank Du's colleagues?
Frank Du's colleagues are Monica Muneer, Cynthia Doizelet, 野村友紀, Noriko Miyawaki, Matthew Laplante, Phyll Owusu, Wenhui Hu.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial