• Act as technical service owner for enterprise data center (EDC) services• Manager overall accountability for enterprise data center services• Take the technical lead role in the global IT consolidation and migration projects including outsourcing service provider change• Ensure the proper documentation of the EDC services including design and concept• Ensure the completeness and the data quality of the CMDB (within Service Now) for IT infrastructure configuration items• Define KPI including their measurement and monitor the overall performance of the EDC services• Monitor Service Level metrics and reponse times• Cooperate with the different service delivery teams accross the organization including external services providers• Support the financial obligations by providing inputes to the yearly budget and forecast cycles.• Lead the Change Advisory Board (CAB)• Member of the Enterprise Architecture Board

• Technical Lead for migration of CRM solution to Salesforce• Technical Lead for implementation of a new P2P solution• Technical advisor for application and database migrations• Technical advisor for new service migrated to new outsourcing service provider• Support in ramping up the new IT PMO community

• Responsible of delivering IT services as agreed within customer SLA in regards of quality and financials for full outsourcing customer.• Functional lead of IT service organizations in on- and off-shore locations (EMEA & APAC) to guarantee the customer satisfaction and to control the service quality and quantity against the forecasted costs• Acting in a global environment with distributed operation centres to provide the full set of services for a customer.• Cost ownership (monitoring & reporting) • Implement ITIL processes for the account including continual service improvement programs.o Service performance reporting and presentationo Voice of the customer surveys• Member of the Service Excellence Board and Change Advisory Board• Support in renewal of yearly ITIL / ISO Certifications.• Maintaining CMDB for customer infrastructure• SPOC for all customer escalations related to IT services• Leading Root Cause Analyses of major service outages and create executive summaries• Creating offers for small and medium projects (up to 800k CHF)• Contract extension for 3 years with an existing customer from airlines business• Sign a 5 year contract with a new Logo customer from manufacturing business.• Onboard new customer into HPE environment• Divest support for existing customer • Project lead for technical and client projectso Client refresh of > 1000 clientso Infrastructure refreshes (150 Citrix Servers, Oracle and SQL Database Clusters, RHEL and Windows servers on physical servers as well as on ESX Hypervisor)o Phase-in and phase out projects (T&T)o Consolidation of IT serviceso Transfer Midrange IT Services (Linux,Windows,Citrix,SQL,Batch Scheduling) from Switzerland/Bratislava to Sofiao Transfer User Helpdesk from Budapest to Sofiao Transfer of existing Customer services into HPE cloud computing environment.

As Situations Manager I initiate Operational Problems (RtOP) Process as a further escalation level and to provide a solution (organization and infrastructure etc.) to ensure timely communication of critical problems to leadership and ensure that all mission-critical production environments utilized by the client base have ownership for timely service restoration. Make sure that appropriate resources are made available from support organizations to assist in Incident resolution, improve responsiveness and reduce overall MTTR (Mean Time To Repair). I also provide leadership with information required for effective client relationship management. The Corporate RtOP procedureis used for all severity 1 incidents related to KPE’s (Key Production Environments). This process ensures that all mission-critical production environments utilized by the client base have ownership for timely service restoration.

Responsible for HPUX-Cluster, RHEL-Cluster, LVM, TSM, EMC, XP20000, HP Openview, Unix Scripting for Server Automation, Security, IT-Audits, QMS-Audits, Change-ManagementCreation and Execution of disaster recovery conceptsProject Lead to move Unix Services to SpainLead for Unix infrastructure projects