High energy, dynamic individual that is engaging and results oriented. In-depth knowledge and a proven track record for over 25 years as an OEM FSE, DSPM, regional office staff and Sr Manager of Training, Education and Consulting for the 5 state region of 156 Dealers. Lexus key note speaker 2023 and 2024!Service BDC expert focused on efficiency, state of the art tracking and growth. Strong background in OEM retention metrics, strategy and improvement. With responsibility for focusing on the benchmark metrics, customer retention, the customer experience and revenue growth for the dealer and the region takes balance, education and forward vision. Proven leader in knowing how a metric is calculated, the levers needed to influence the metric, and day to day actions that bring results are the key to helping the dealership be successful. Digital retailing sales and service launch team, bridging the gap between technology and personal engagement. New model regional manager for 10 city road show ride and drive, classroom and hands on demonstration. Leading the launch team to embrace the experience and educate the sales staff over a 6 week schedule. Models included all new BZ4X, Tundra, Sequoia, Grand Highlander, RAV and Tacoma. Leveraging online, and video content to spread the message beyond the roadshow. The automotive landscape changes rapidly and being able to change or adapt direction is critical. Realizing the need, in 2020 I was able to design and build the 1st of its kind video snacks and virtual delivery studio and library that allowed "just in time" training, notification and urgent news to be delivered fast, accurate and engaging. Being able to deliver and leading teams that deliver In dealer and virtual engagement with sales associates, service consultants, technicians, managers, GMs and BDCs. Always on the cutting edge of curriculum development, digital learnings and workshops for improving selling skills, customer engagement, retention, and outreach. The days of 4 hour lectures are gone, learners want engagement, participation and real world nuggets they can implement right away.