Frank Eiche Email & Phone Number

Laufenburg, Ag, Ch

Unterentfelden, Aargau, Schweiz

Basel, Schweiz

• IT Service Teamlead, Employee Coordination and Development, Establishment of Support Infrastructure• IT Project Lead, Planning and Responsibility for Site Migrations into Azure AD Environment• Cyber incident response

Basel, Schweiz

• APT-Ransomware attack by BlackCat/ALPHV group compromising about 25 servers and 500+ clients in multiple companies over four nations• Complete technical support from the initial discovery, through quarantine measures to the complete rebuild of the infrastructure, restoration of all operational business areas• Member of the crysis team & technical contact for the prosecutor• Assistance in collecting the forensic evidence

Basel, Basel-Stadt, Schweiz

• IT administration of the head office with branch offices (on-site/remote - bilingual)• Evaluation and procurement of hardware and software• Configuration, management, and inventory of PCs and notebooks• Administration of virtual and physical server/client environments• Collaboration with external IT partners• Network planning• Problem and error analysis, IT emergency management• User, network, and access rights management• Setup and monitoring of data backups• Management of software licenses• Maintenance and development of Office365• Administration and maintenance of internet firewall / protection of IT systems• Configuration and monitoring of anti-virus solutions• Configuration and maintenance of the telephone system• Setup, administration, and development of cloud storage• Participation in IT projects• Mobile device management• Radiant-Fleet system administration• Maintenance and development of IT documentation

Basel

• Weekly on-site IT support• 1st and 2nd level support for the head and branch office• Interface to 3rd level support• Participation in the implementation of new IT solutions• Network administration• Documentation• Participation in IT meetings

Reiden (Lu)

• Administration and maintenance of various customer IT infrastructures• Provision of a customized IT environment tailored to the business requirements of customers• Customer consultation• Support activities for servers, clients, network devices, Windows OS – 1st, 2nd, and 3rd level support• Setup and configuration of new and existing hardware and software• Problem and error analysis, emergency management• Resolution of hardware and software issues• Offering and presenting suitable IT solutions• Designing, planning, and implementing IT projects, network concepts, infrastructure expansions• Data and hardware migrations• IT process improvement• Firewall and router support• Setup and configuration of backup solutions / regular backup control• Handling the IT processes of incoming and outgoing employees• Designing and maintaining network documentation• User training / user induction• Warranty processing• On-site and remote support• English-language support for branches (Cyprus, USA)• Basic knowledge in VMware and Hyper-V• Basic knowledge in telephony administration

Wehr, Baden-Württemberg, Deutschland

Wehr

• Weekly on-site support• Responsible for hardware cycle at the location• Ordering, preparation, and delivery of IT hardware• Participation in projects• Setup and qualification of pharma-specific IT devices

Olten

• Daily on-site support• Participation in projects

Bachelor Of Science (B.Sc.), Cyber Security

Computer security is a field of expertise, as cyber attacks can affect all areas of IT. Defense experts must master the basics of modern.

Fachinformatiker Systemintegration, State-Certified Specialist In It System Integration, Ihk Gesamtergebnis: 83/100 Punkte

staatlich geprüfter Fachinformatiker Systemintegration

State-Certified Specialist In It System Integration

Training company

Staatlich Geprüfter Fachinformatiker Systemintegration, Ø 2,6

Berufsschule

Fachhochschulreife, Ø 2,2

Staatlich Geprüfter Informations- Und Kommunikationstechnischer Assistent, Ø 2,1

Werkrealschulabschluss, Ø 2,0

Hauptschulabschluss, Ø 2,3