Frank Escobar Email & Phone Number

San Francisco, California, Us

New York, New York, Us

Partner with firmwide Engineering teams to stabilize the desktop experience of bankers. Modernize the desktop experience with cloud platforms anchored on M365 productivity offerings and collaboration solutions to promote innovative solutions for the Investment Banking Business.

Charlotte, Nc, Us

Responsible for developing, socializing and governing the overall strategy for large organization; working together with divisional teams and subject-matter experts to gain knowledge of operating models, the businesses supported, priorities and how it contributes to the overall success of the organization. Responsible for developing a consistent and repeatable approach to gather and consolidate strategic priorities and work with key stakeholders in developing multi-year strategy that is recognizable and consumable. Key accomplishments:• Consolidated and aligned organizational priorities with defined strategic tenets providing transparency across teams. • Engaged employees to show how their day-to-day work connects with priorities and strategies across the organization.• Provided insight into progression of priorities and strategies thru the creation of reporting dashboards that drilled down from strategy to priority, to program and to projects. • Aligned the monthly accomplishments process to allow clarity into how accomplishments are driving priorities and strategies and the overall success of the organization.

Charlotte, Nc, Us

Drove workspace productivity and transition to new end-use experience through refresh and adoption efforts. Responsible for user assessment and impact, including defining the user experience for products and services within the Real Time Collaboration team. Engaged with the engineering, architecture and product teams regarding deployment of new end user services. Engaged with operation teams to define how support and provisioning of new services are provided to end users. Developed collaborative solutions so the more than 200,000 employees can connect seamlessly, enabling more efficient business processes, making interactions easier, and expertise more accessible. Improve user experience via best practice adoption. Manage user pilots to confirm product functionality and allow for more efficient large-scale rollouts. Key accomplishments:•Defined the strategic user experience offered to end users across collaboration services.•Defined strategy for and successfully established a global Cisco TelePresence testing checkout framework.•Created end user communication strategy and training program for new Cisco TelePresence features.•Partnered with engineering and operations teams to define business case, architecture, support, and presented to senior leadership on various initiatives that delivered improved user experience and workplace collaboration.•Led the effort to work with support teams on improving process and support articles for Skype for Business, and worked with engineering teams on Skype support improvement (Go To Green plan).•Collaborated with engineering teams and product owners to test, document, and create training program for 1,000 users and 10 support teams.•Developed the interoperability strategy between Cisco TelePresence and Skype for Business clients using Cisco’s Video Communication Server as middleware.•Tested new B2B that replaced a costly external solution from AT&T, driving over $1.4 million in annual savings.

New York, New York, Us

Managed a five-person global team across New York HQ, Japan and India in defining and implementing both a short-term and long-term vision for the company’s voice application product and system needs. Mapped out the entire voice system architecture across the company – including front-end, middleware and back-end – in order to chart a course towards unified systems. Conducted needs analyses working closely with business owners and end users. Drove the successful spec, testing and launch of eight new products and platforms. Partnered with third-party vendors to influence their product road maps and ensure it was aligned with Goldman Sachs requirements. Key accomplishments:• Led the $2 million upgrade of numerous legacy systems in record time in order to mitigate data security risk, and ensured end-user buy-in and training on new systems.• Redesigned voice system architecture, taking it from silos to open APIs, that allowed for cost-effective application use across the company and allow for easy application redevelopment and customization.• Successfully launched two new third-party products – in the areas of workforce management and quality assurance recording – both firsts for the company as well as prerequisites for the Goldman Sachs acquisition of GE Capital Bank and its entry into consumer banking.• Designed a plan to bring the storage of global call record data in-house, pegged to save over $800,000 per year and provide more flexibility to accessing and using the data.

New York, New York, Us

Managed a three-person team focused on business process re-engineering as well developing new risk and control systems. Worked with various business owners to identify gaps in risk management and develop technology solutions to address them.Key accomplishments:• Developed a strategy to unify risk and control management systems and prevent company-triggered major market impacts such as occurred in 2010.Re-engineered a data processing and analysis system for risk management, reducing processing time from 6 months to 60 days

New York, New York, Us

Managed a 15-person global team that was responsible for all tools and architecture used by all client and desktop support staff across the company. Led development of new features for internal as well as third-party systems. Key accomplishments:• Built a custom CRM application that consolidated all (how many) ticketing systems used by various support teams into a single framework and allowing for root cause analysis.• Introduced a brand new support channel – a custom-built IM system that was integrated into all existing support systems.• Launched a system to manage travel requests, approvals and budgets, and now a global standard for the technology infrastructure team.• Innovated tracking of millions of dollars in tech inventory by introducing Bluetooth mobile scanners for inventory management of all desktop assets.• Automated systems that reduced new employee on-boarding and privilege provisioning times by over 75%.• Created a “smart” routing system that matched user support calls with the right technician, reducing average call times by 40%.

New York, New York, Us

Led a 20-person multidisciplinary team responsible for the technology planning, design and delivery of 26 floors of office space, 3 floors of conference center space, and 3 floors of executive office space, consolidating 7 different locations into one new HQ at 200 West Street.Key accomplishments:• Tripled the efficiency standards of previous relocations, going from moving 300 people per weekend to moving over 1,000.• Ensured that the incidence of any technology issues were at zero across the ensure migration, guaranteeing 100% uptime for critical business functions.

New York, New York, Us

Managed a program working with global Technology Infrastructure and Application Development teams to design and deploy a network that would allow for faster trade executions.Key accomplishments:• Successfully deployed the network within the mandated timeframe, ensuring it met target trade execution times to give the business a market edge, and migrating over 2,000 users across the EMEA region to the new system.

New York, New York, Us

Key accomplishments:• Led $5 million in global technology infrastructure initiatives, including leading a 20-person global team in the technology setup and launch of the company’s first facility and data operations center in Mumbai, India; also successfully set up an operation in Dublin, Ireland, and migrated an insurance business from its HQ in the Cayman Islands to London.

New York, New York, Us

Key accomplishments:• Played an integral role on the team that defined the strategy, selected the vendor and successfully rolled out the company’s first VOIP solution, setting the standard and best practices across the whole global organization.

New York, New York, Us

Key accomplishments:• Successfully deployed first-ever speech recognition applications for stock quotes and account information.

New York, Ny, Us

Managed a five-person team responsible for IVR applications and call center management tools.Key accomplishments:• Successfully deployed the first-ever speech recognition applications for stock quotes and account information at the company.

Lead developed IVR and speech recognition applications used by universities, utilities and financial firms. Key accomplishments:• Led the successful development and deployment of over 100 speech recognition projects for top clients such as Merrill Lynch, the Nuclear Regulatory Commission, Oppenheimer Funds, Ohio State University, major utilities in Louisiana, Mississippi and Alabama as well as many others