• Prepared and presented technical proposals for missions and service level agreements for supported units • Streamlined acquisition of reporting requirements and specifications for military personnel and deployable hardware • Imaged OS and software deployments throughout system and addressed any implementation concerns on a quarterly basis • Trained team members and users in newly implemented and emerging technology to enhance mission success • Configured all hardware devices and software settings to optimize network performance • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups• Coordinate with field resources and vendors to enhance network related issues and customer problems.• Manage all servers and application processes for maximum availability.• Worked in a helpdesk shop submitting tickets, creating accounts, and reimaging computers.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• Supervised 5 Civilian employees.