Frank F. Email & Phone Number

London, On, Ca

In my role as an Account Manager/Consultant, I have the privilege of managing a diverse portfolio of 151 clients, ensuring their needs are met with top-tier service and unwavering commitment to customer satisfaction.My responsibilities encompass conducting monthly performance evaluations to assess and enhance clients' marketing strategies, ensuring alignment with their objectives and industry trends. Leveraging upselling techniques, I introduce additional services from our extensive portfolio to meet evolving client needs and maximize value.A significant aspect of my role involves the analysis and refinement of PPC, display, and social campaigns to achieve optimal performance. I gauge success through NPS surveys, continuously striving to elevate client satisfaction to new heights.Some of my key accomplishments are as follows:• Influenced company-wide adoption of a new reporting process, leading to enhanced client communication and positive feedback.• Fostered strong relationships with clients, contributing to a high rate of customer retention and satisfaction.

London, Ontario, Canada

During my tenure as a Technical Services Supervisor at CEM Specialties, I focused on cultivating and expanding customer relationships to establish a solid foundation for business continuity and growth.My role involved conducting quarterly health assessments to gauge customer satisfaction and identify opportunities for enhancement, ensuring our services consistently met and exceeded expectations. It’s important to highlight that I negotiated service contracts, striking a balance between company interests and customer needs to foster enduring partnerships built on mutual trust and respect.A key aspect of my responsibilities was monitoring and enforcing adherence to emission standards in both Canada and the U.S., upholding regulatory compliance and positioning the company as a leader in the industry.

London, Canada Metropolitan Area

At FF Trading & Consulting, I served as both an Account Manager and CEO, delivering comprehensive stock market knowledge, training, and coaching to customers through an online Discord service.My role extended beyond traditional account management as I provided personalized business consulting services to small and medium-sized business (SMB) owners. Guiding clients in navigating the stock market, I also offered insights into marketing optimization, efficiency enhancements, and margin improvement strategies to support their business growth objectives.Also, I facilitated a seamless onboarding experience for new clients, ensuring they received the necessary support and resources to succeed in their investment endeavors.

London, Canada Area

During my tenure at Stericycle Communications, I served as a Client Services Manager, overseeing a diverse portfolio of over 600 client accounts.Utilizing Intelligent Series software, I programmed custom scripts for client services, tailoring communication strategies to meet the unique requirements of each account. A significant aspect of my role involved identifying and securing additional revenue opportunities through proactive account analysis and rate adjustments, contributing to the company's growth and success.Furthermore, I played a key role in the onboarding process for new clients, ensuring all deadlines were met and facilitating a smooth transition to our services.My key success for this role is:• Achieved an overall retention rate of 94% by implementing effective employee retention strategies.• Successfully onboarded 60 new clients within a 45-day period, significantly exceeding the typical monthly average of 4-5.

London, Canada Metropolitan Area

As the Founder and CEO of FX Advertising, I spearheaded the development of comprehensive marketing strategies aimed at enhancing clients' presence in the marketplace. Drawing on my expertise in Website Marketing, Traditional Marketing, Advertising, SEO, and Public Relations, I provided innovative solutions to meet diverse client needs.Managing a portfolio of 53 clients, I prioritized fostering long-term relationships built on trust and transparency. Consistent communication and regular updates on campaign milestones were integral to maintaining client satisfaction and trust.Underneath listed are my key achievements:• Achieved an 83% success rate on marketing campaigns, demonstrating a strong ability to meet/exceed client expectations.• Maintained an 88% client retention rate post-completion of advertising and marketing programs.• Secured sustained overall net profit margin of 78%, showcasing effective cost management and profitability.• Built and cultivated client trust, leading to a high rate of repeat business and a solid reputation in the marketing industry.

London, Canada Metropolitan Area

During my time at THINQ Technologies, I served as an Account Manager, focusing on managing small business accounts and ensuring a high level of customer satisfaction.My responsibilities included co-ordinating and tracking client orders to guarantee timely delivery and exceptional service. I provided technical support to clients, assisting them in optimizing the usability of our products to meet their specific needs.Maintaining regular follow-ups with customers was integral to my role, ensuring their ongoing satisfaction and addressing any concerns or feedback they may have had.Within this role, I had the following achievements:• Surpassed outbound sales targets, securing a 12% profit margin on IT products.• Fostered client loyalty and repeat business through dedicated technical support and consistent follow-up.• Played a pivotal role in expanding the small business account portfolio, contributing to the company's growth and market presence.• Implemented customer satisfaction strategies that directly influenced positive client feedback and long-term business relationships.

Marketing Dipoma, Marketing

Business Management, Business