Frank Ferdinand Email & Phone Number

Ashburnham, Ma, Us

Woburn, Ma, Us

Hanscom Afb, Ma, Us

Hanscom Afb, Ma, Us

Oversee daily ETL from XP2, nCat, FICS, and flat files.Write Stored Procedures using T-SQL.Write batch scripts deployed via ISE to automate daily\weekly\monthly tasks.Administer SFTPPLUS to transmit and receive data extracts for ETL.Write reports using SQL and Crystal Reports.Headed a project to increase adoption of our report visualization tool, VantEdge Point.

Hanscom Afb, Ma, Us

Image laptops manually, and with Microsoft Deployment ToolkitRemotely administer computers and screen share with users using DattoSupport a 250 person user base on PC, Mac, Citrix, Android, and iOS platformsUse Service Desk Plus to triage, resolve or escalate incidents and requestsServe as an escalation point for other tier 1 teammatesDocument SOP's in the intranet application, ConfluenceUse Active Directory create user accounts and manage group permissions

Mansfield, Ma, Us

Used proprietary software to launch new products.Implemented new processes to display critical information to customers.Responsible for the file redundancy of all web and catalog images.Tasked with preserving SEO integrity for all products.Assisted in the creation of PPC/SEO search terms.Manage Google Shipping feed. Responsible for defining and managing appropriate site navigation, filtering, category management and product placement for optimal customer discoverability, purchase path flow and conversion.

Louisville, Kentucky, Us

Ensure stability and functionality of Versa II wagering machines.Generating reports and paperwork for the racetrack and corporate office.Preparation of weekly operational report.Operated a complex proprietary race wagering system.Swiftly resolved customer issues including recovery of lost/stolen vouchers.Used SeviceDesk to log and track problem tickets.Repair and maintain a 541 Ferranti Packard tote board.Safeguard sensitive patron information.Memorized a list of event codes for every race track.

Bethesda, Md, Us

Assisted all guests to ensure complete guest satisfaction.Responsible for balancing and audit for accuracy of room revenue, food and beverage revenue, cashier's reports, guest and house accounts, and telephone revenue.Oversight of multiple departments during overnight shift.Completed phone etiquette training.

Providence, Rhode Island, Us

Used Microsoft Excel to compile large lists of business banking customers in to one manageable Microsoft Access database.Provided customer support as a Client Service's representative.Retrieved information for business banking customers using proprietary software.

Woonsocket, Rhode Island, Us

Level 1 help desk specialist, handling 80 to 110 calls per day. Provided phone support to field technicians for the installation of MoneyGram, Kodak, and credit card readers in CVS/Pharmacy stores around the country.Used ticket tracking software to create and track problem tickets.Completed HIPAA compliance training.Follow up calls to stores to ensure their equipment was working properly.

Associate Of Science (A.S.), Computer Information Systems

Microsoft Access Training, Microsoft Access

Pharmacy Technician Certificate, Pharmacy

High School, General / Computer Applications