Frank Fields Email & Phone Number

United States

Pending

Washington D.C. Metro Area

Senior BigFix Solutions Engineer – Directly responsible for the global management of the BigFix consulting contract for Department of Labor.• Manage IT Infrastructure operations for the Service Desk, End User Computing, Asset Management, as well as Infrastructure Support for Engineering and Operations• Ensures all hardware are within compliance of the common operating environment, identifying and re-mediating discrepancies• Provides information and data utilized for asset reporting• Completes overall patch/release management as well as ensures all packages are deployed efficiently and as transparently as possible• Identifies, manages, and monitors for vulnerabilities that may affect compliance requirements and change management procedures• Troubleshoots related issues for users and performs problem resolution in regard to related service requests• Provide subject matter expertise on issues and tasks related to remote distribution of IBM BigFix• Coordinate and synchronized with various IT dept on a weekly basis.• Create / Update Systems Documentation and Operations Standards / Procedures.

Panzer Kaserne, Germany

IT Specialist Mid (Feb 2017 – Nov 2017) – Served as an Information Technology Specialist and focal point within the MARFOREUR/AF responsible for all matters concerning Information Technology (IT) for 800+ desktop systems administration, customer support and service.• Troubleshot network connectivity, server connections, PC hardware and software to determine the cause of failure• Conducted testing to insure operability, efficiency, and compliance with existing procedures and regulations• Oversaw function tests of the hardware/software to resolve technical problems• Re-installed any software as needed and performed all required software upgrade(s)• Surveyed and evaluated system usage, user complaints, network interruptions and other communications issues, hardware and software capabilities, and other relevant factors• Worked with support personnel in resolving critical problems within the Tier II Program and provided technical advice to users• Provided consultation and instruction to users on file accessing techniques, search strategies, processing and space utilization efficiencies, security procedures, and backups• Assisted Tier III System Administrators in testing software/hardware to ensure information management and security requirements are met• Troubleshot and resolved technical problems with system access to internet functionality at the desktop level• Coordinated with stakeholders including: Information Assurance Manager, Information Management Officers (IMOs), users, and other personnel to ensure compliance with security regulations

Panzer Kaserne, Germany

Enterprise Service Desk Specialist Mid (Apr 2015 – Jan 2017) – Directly supported the Enterprise Service Desk in developing scripts, analyzing tailored reports, reviewing and correlating audits. • Conducted Tier 1/2 analysis in response to Service Desk escalation, monitored tickets to correlate events and incidents for maintaining overall required levels of performance of Information Technology Services• Performed patching of ticket management system and performed Trouble Ticketing System Administration using Remedy • Provided desktop support for over 300+ clients by phone or in person as needed to maximize uptime• Ensured IAT Level I personnel were properly trained and able to meet on-the job (OJT) program requirements• Provided first-tier support and troubleshooting for technology products and applications• Supported Active Directory (AD) instances and maintained AD Users and Computers, and Group Policy Objects as required

Beaufort, South Caroline

World I.T. Solutions, Beaufort, SC (Dec 2014 – Apr 2015)I.T. Specialist Jr. – Directly responsible for providing desk-side support to computer HW/SW including internal clients, servers and legacy systems. • Provided resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution• Complied with escalation procedures and government directed prioritization to resolve assigned incidents consistent with service level requirements provide break fix support for contractor furnished and government owned printers• Utilized the ERIS Remedy to track, monitor, and update all customer related trouble tickets • Resolved complex problems, providing support focused on minimized interruptions for customer’s enabling ability to carry out critical business activities• Documented all problem correction within the remedy solution database, while working to integrate them into the business culture and instituting normalization and ITIL best business practices into the network enterprise center • Configured, serviced, repaired, and maintained hardware and software for network services, storage networking devices, and servers• Integrated multiple information systems in a networked environment, evaluated and resolved customer information system problems, executed required hardware upgrades and repaired to maintain mission capability • Coordinated directly with other technical specialists and system administrators on development, testing, installation, and maintenance of automation, networks and the wide variety of associated support systems and software

Afghanistan

DynCorp International, Camp Leatherneck, Afghanistan (Dec 2011 – Sept 2014)Security Specialist – Directly responsible for providing quality security consulting support in developing, implementing and maintaining an Operations Security Plan • Performed security inspections to ensure that the facility/property adhere to security standards• Conducted work area surveillance, ensured that uncleared workers did not create a security breach within the confines of the facility. • Reviewed all collected data and cross-reference intelligence collection utilizing Biometric Automated Toolset (BATs) Program• Worked with and supported Joint Badging office, Force-Pro, and Counter Intelligence team• Ensured accuracy of data by performing quality checks and cross checks of application and badges• Investigated complaints, security violations, and losses of U.S. Government and DynCorp property• Processed over 300 monthly identification cards for Expats and Local/Foreign Nationals for employment by the ISAF and Coalition Forces• Gathered electronic fingerprints, iris scans, and digital photographs of foreign nationals, and local nationals for access badges in Afghanistan

Savannah, Ga

Department of Family and Children Services, Savannah, GA (Jul 2010 – Nov 2011)Social Service Case Manager – Directly responsible for performing investigations and bringing to notice any incidence of child abuse and taking relevant legal actions for case load average of 15, and up to 50.• Filed legal cases against the offenders and gathered relevant evidences to prepare a case file• Investigated the episode thoroughly to find the reasons and steps that led to child abuse and examined children to find evidence/s for any physical or mental abuse• Demonstrated outstanding case management and dedication to clients by completing referrals to community partners to assist with the family needs• Designed and implemented creative group programs benefiting mentally handicapped consumers and enhancing their social skills and self-esteem• Launched an ongoing event agenda that included Circles Program, holiday celebrations, current events discussion groups, voting trips and numerous community excursions• Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs

Savannah, Georgia Area

Landing Association, Inc., Savannah, GA (Oct 2005 – Jul 2010)Security Officer III – Directly responsible for conducting preliminary investigations of incidents and complaints and prepared incident reports and tracked data to document activities for records.• Monitored CCTV networks and dispatched Police and Security personnel• Provided customer and technical services to various residents and visitors• Reported irregularities like security doors left unlocked, leaking water pipes, etc.• Crime scenes: When and if first on scene administered tough situations such at crime scenes by conserving evidence, interviewing and investigating until proper authority arrived on scene.• Public safety: Worked in coordination with other divisions, such as fire department in event of fire outbreak.• Public calls: Provided customer and technical services to various residents and visitors and answered calls related to social issues• Traffic control: Promoted security and smooth traffic flow of the Island• Patrol: Ensured Associate Rules and ordinances were followed and kept by the Residents and Guest

Thule Air Base, Greenland

United States Air Force (Aug 1999 – May 2005)Security Forces Entry Controller, MP, Thule AFB, Greenland (Aug 1999 – May 2005) – Responsible for monitoring intrusion alarms at Protection Level (PL) 1 Ballistic Missile Early Warning System (BMEWS) Solid-State Phased-Array Radar and PL 3 Detachment 3 Thule Tracking Station; vital national defense mission.• Handled tasks in dispatching response forces during incidents and emergencies involving PL 1 and Protection Level 3 resources • Worked directly in verifying/documenting Air Force Form 340 for authorized openings and closings inside Det-3 facility• Processed, controlled, and monitored various military and civilian personnel confined in the base detention cells• As the External Security Response Team, directly contributed to the airtight security of the 254sq. mi. Thule Defense Area, the $500M Protection Level 1 BMEWS, and the $50M Protection Level 3 Detachment 3, Thule Tracking Station• Oversaw tasks in safeguarding over 1K transients aircraft per year along with ten transient ships at the Air Force's northern most deep-water port, as well as enduring extreme weather and austere Arctic working conditions

Cheyenne, Wyoming

Flight Security Controller, RFL, F.E. Warren AFB, Cheyenne, WY (Aug 1999 – Oct 2003) – Directly responsible for administering control entry/access into 50 Protection Level 1 intercontinental ballistic Missile (ICBM) Systems launch facilities (LFs) and five missile alert facilities (MAFs) during normal and contingency. • Documented daily events via computer log and provided security for 200 launch facilities undergoing maintenance or experiencing alarm malfunction• Responded to actual and simulated security situations and other emergency condition in the 12,600 sq. mi. tri-state Minuteman III and Peacekeeper systems area• Supervised and monitored various communication activities in the flight area; directed supervision for education and Career development of the Security Response Team (SRT)• Enforced entry control procedures into LF's in support of the Minuteman and Peacekeeper systems by authenticating, receiving, and transmitting security messages using communication security material via the missile Electronic Encryption Device Hand-held unity (KL-85)

Master Of Business Administration, Information Technology Management, 3.3

Activities and Societies: N/AN/A

Bachelor Of Business Administration (Bba), Management, 3.02

Activities and Societies: N/AGraduated Cum laude,

Associate Of Science (As), Microcomputer, 3.2

Activities and Societies: N/AN/A

Associate Of Arts (A.A.), Criminal Justice, 3.0

Activities and Societies: N/AN/A