• Led the creation of a new Ping Directory, Ping Federate and Ping Access from scratch before the deadline was reached as well as upgraded these applications to new versions. This saved the company money which would have been spend hiring Ping Consultants to perform the installations and upgrades.• Led the yearly re-certification project to update 200+ the certificate of applications in Ping Federate which minimized any down time due to an outdated certificate.• Trained younger team members in various IT subjects/skills.• Created a new Password Policy which improved company security. This involved working with other teams, such as password change website and user creations, so that everything aligns with the new password policy.

We have three gluten free mixes (Bread, Pizza and Pancake) that are free of the 8 common allergens, is grain free and tastes great. Our website has several recipes using one of our mixes such as banana bread, soft pretzels and a simple cheese pizza. Review these recipes and other information at: www.coletteandfrank.com

• Increased match and merge accuracy by using java code that more accurately matched new people associated with the university to our existing set of global IDs.• Convinced management and architects to use existing drivers as a solution to new requirements by explaining the pros and cons such as less overhead and complexity on the existing systems.• Enhance and create drivers for NetIQ’s Identity Manager (IDM). Loopback, SOAP, JDBC, and eDir to eDir drivers.• Designed the Match and Merge logic for connecting new hires to their global ID.• Skilled in using various IDM related commands: ice, ndsmanager, rcndsd, and others.• LDAP queries – gathering specific data for management based on criteria given to me in spoken form. • BASH and Perl Scripting – Writing Perl scripts to augment those tasks that cannot be accomplished by IDM or as part of a one-off data request.

• Created a software deployment tracking system and worked with the database team to design a single system, which tracked software deployments from lower environments to production.• Increased overall efficiency by 50% for document storage within the team by creating an Evergreen Wiki page to house our team’s important documents. The wiki page sends yearly reminders to members of our team notifying them to review specific documentation in order to keep the documentation up to date.• Increased deployment delays by 15% by overseeing deployments of new/enhanced code to production and lower environments. Part of the process included peer review of the code, documentation that it worked in lower environments and dependencies with other application deployments. • Led the initial POC to determine if we could build our own Identity Management system by testing the throughput of database connections and updating the database through SOAP connections.

- Specialty in Identity Manager (IDM) configuration and implementation — Modified identity manager drivers resulting in less downtime/issues for vendors- LDAP Application integration and Implementation, LDIF files and custom LDAP schema- Increased efficiency and reduced man-hours by creating programs in Perl Script that automated tasks and reduced tickets- Third tier technical support for Identity Management, LDAP and eDirectory related issues- Linux experience

· Bash scripting on the SuSE Linux platform that revolved around eDirectory and eDirectory log file.· eDirectory administration which included upgrading eDirectory, writing a script to automate the installation, trouble shoot problems and overall maintenance of eDirectory.· Created (bash) scripts that would lock dormant accounts, which increased security.· Took over all third tier helpdesk calls, which freed up a team member for other projects.

• Project leader for the design and implementation of an operating system upgrade for 38 servers increasing server reliability and functionality. Project included step-by-step documentation, standardization of boot scripts, standardization of server rack layout and various service packs and application upgrades.• Project leader for the design and implementation of ZENworks which decreased application distribution time, increased service desk functionality and decreased service desk ticket resolution time.• Created a new workstation image which decreased service desk calls (by the user), increased user functionality, and optimized the image for use with internal applications.• Part of a team that designed Microsoft Group Policies resulting in fewer workstation problems with the operating system and the Internet.• Designed a tape backup rotation scheme using Arcserve 9.01/11r1 and NetBackup increasing backup reliability and data restore capabilities.

• Worked in Worthington Industries, Bank One (now Chase) and several lawyer offices and private organizations.• Project leader for the design and implementation for a server migration (Windows NT to Novell Netware) increasing client security and server reliability.• Project leader for the design and implementation of a migration to GroupWise which increased customer functionality using new email functions. The implementation involved upgrading from Pegasus, training 200+ employees on GroupWise functions, and enabling web access. • Distributed desktop applications via ZENworks to employees nationwide, which included verifying user lists, server space restrictions, and file and directory rights.• Monitor client servers to detect potential problems from SNMP trap data and advise clients when an abnormal pattern or an abnormal SNMP trap exists.

• Consulting Services Manager responsible for six consultants; preformed employee evaluations and reviews.• Project leader for several hardware upgrades resulting in a faster response from servers, larger disk space pool, and a standard server configuration.• Project leader for consolidating server’s applications, user accounts, printers, and data among several servers, which resulted in a more even load balance, reduced server load by 20% and increased server reliability.• Served on New Technologies Committee and Training Committee; advised the committees on new technologies to examine and assisted in organizing training for company employees.• Supported 250+ personal computers, 30+ printers, 10+ Novell servers. • Implemented Novell ZENworks which resulted faster application upgrades and distributions for the desktop workstation and more control over workstation rights.