Frank Gallardo Email & Phone Number

We’ll be growing very soon, have great plans ahead!

Scottsdale, Arizona, Us

Director of Operations• Exceeded expectations, providing excellent service in 14,000+ US and Canada stores.• Directed the development of a new revenue stream, generating $5M in additional annual revenue within the first year of implementation.• Directed Regional Managers to exceed all KPIs, maintaining 99%+ preventive maintenance completion yearly and achieving 92%+ SLA nationwide, ensuring full adherence to quarterly safety courses.• Led implementation of a national program, resulting in a 30% reduction in operational costs and a 25% increase in customer satisfaction ratings.• Achieved a 20% improvement in global service delivery efficiency through the implementation of streamlined processes and performance metrics.• Oversaw implementation of a new project management system, resulting in a 30% reduction in project completion time.• Led the expansion of service offerings, resulting in a 27% increase in the number of clients served in a year.

Scottsdale, Arizona, Us

Senior Regional Manager Projects Manager• Boosted monthly PM completion from 90% to 99%+, setting high performance standards.• Orchestrated a successful shift of preventive maintenance completion process from day to night, surpassing customer's target with an achievement rate above 85%.• Developed 4 Service Managers, leading them to proficiency and success in their roles.• Led the 2020 nationwide rollout of a new store asset; formed training teams, devised certification schedules, planned inventory distribution, and maintained client communication for project success.• Directed 22-member team, offering key advice to the Director and managing all project stages.• Executed 2018's national roll out of new equipment across over 12,000 US and Canadian.

Scottsdale, Arizona, Us

Regional Service Manager• Engineered pilot program evolving into a $20M Starbucks account; strategically increased technician count from 6 to 220+ through careful decision making.• Collaborated on supply chain analytics system development resulting in controlled rolling inventory valued at approximately $2.75M.• Implemented 'Vitals' app across the US and Canada, boosting usage from 33% to over 90%, exceeding the customer's 80% adherence goal.• Led a team of 40+ field tech experts, enhancing on-site services across the US and Canada through superior installation, maintenance, and repair strategies.• Pioneered business development for 7-Eleven account, exceeding performance expectations within the first 3 months with a new team.

• Highly Organized Operations Manager specialized in developing and establishing new and existing business relationships in commercial facility janitorial and maintenance markets.• Led and supported staffing, inventory, inspections of all phases of projects and logistics to assure high efficiency and quality control levels were achieved on a consistent basis.

• Devoted professional Account Manager responsible for developing and maintaining cross-functional business relationships with internal and external stakeholders.• Leveraged industry knowledge of mold remediation, water/fire damage restoration and remolding services. • Commended for raising the bar and satisfying peak - performance profit margins through successful cost-analysis and restriction of overhead costs; vigorously pursued “the deal” to acquire estimate opportunities and securement of new business.

Round Rock, Texas, Us

• Collaborative leader responsible for team development by holding internal-stakeholders to a high-degree of accountability surrounding communications, negotiations, sales metrics and listening skills. • Perpetuated private and corporate sector sale leads. Ranked top 5 in positions among sales force of 898 in “Close Rate” metrics for entire sales division during the last 5 quarters of term. • Dominant sales skills allowed accomplishment of a continuous average of 140% quota attainment for 9 quarters.