Frank Grillo Email & Phone Number

Casselberry, Fl, Us

Orlando, Fl, Us

Plan and coordinate the event with the host and/or employer, making sure all formalities are scheduled properly with all vendors that will be present.Executing and handling the venue as planned. Making sure all parties involved are informed of the events taken place throughout the duration of the function.Securely maintain all company records and client information.

Maintained and organized day to day business functionality. Along with maintaining business finances and inventory. Also assisted with organizing weekly events, processing needed materials and equipment to employees to perform said events.

Ocoee, Fl, Us

Troubleshoots user technology problems at the workstation level including desktop, laptop, tablet, cell phone and related peripheral hardware or software applications and services.Creates accounts, updates access control systems, and answers incoming calls from internal and external customers.Reviews, creates, edits, formats, and organizes departmental documentation required for all operational and regulatory needs.Maintains or updates information relating to all technology assets, problems, solutions, and changes within the purview of the Service Desk as required.

Ocoee, Fl, Us

Orlando, Fl, Us

Troubleshoots user technology problems at the workstation level including desktop, laptop, tablet, cell phone and related peripheral hardware or software applications and services.Creates accounts, updates access control systems, and answers incoming calls from internal and external customers.Updates inventories, reviews invoices, processes inbound paperwork related to Information Technology.Maintains or updates information relating to all technology assets, problems, solutions, and changes within the purview of the Service Desk as required.Monitors input/output functions “jobs” that run daily, weekly, monthly, and yearly – Provides oversight, auditing, and error review of all production automated functions.Reviews, creates, edits, formats, and organizes departmental documentation required for all operational and regulatory needs.Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

New York, Ny, Us

Handle inbound service calls from new business card holders, while providing them information about their account benefits.Answers client questions within set standards.Accessing customer and bank information in a Windows 7 environment, as well internal bank systems including MS Office products.Receive, conduct research, and resolve on complex clients issues.Maintains clients and banks confidentiality within set protocol.

Handle inbound service calls from clients, while looking for sales referral opportunities for consumer banking products and services.Answering client questions within set standards. Accessing customer and bank information in a Windows XP environment, including MS Office products, and internal bank systems.Resolves problems and complains clients may have about banking products and services.Receive, conduct research, and resolve complex client issues.Maintains clients and banks confidential information within set protocol.

Maintain daily office functions and support. Knowledgeable in MS office products, Windows OS systems.Provided first level and basic trouble shooting support to customers. Point of contact for all customer service issues. Keeping track of all issues and incidents reported by customers, logging detailed issues and dispatching to appropriate technician.Maintain and upkeep financial records using QuickBooks. Including bookkeeping, payroll, online orders, payments, receipts and billing.Maintaining inventory via receiving shipments and accurately counting items received. Also shipping of products ordered online or phone out to customers.Maintaining client database and securing clients personal information. Also securing and maintaining company and employee information.

Orlando, Florida, Us

I discuss and evaluate with the client(s) that their current situation deems that filing for bankruptcy is the best option. I review and discuss the budget the client(s) creates online to make sure that they can continue to make their monthly payments after the bankruptcy file has been discharged.Create, send and store certificates to verify client(s) have completed the minimum requirements to file and/or discharge their bankruptcy cases.Provide technical support to client having difficulty with any aspect of the site.Maintaining client database and securing clients personal information. Also securing and maintaining company and employee information.

Orlando, Fl, Us

As an I.T. Helpdesk Coordinator, I am the first line of support for the users having any issues with any hardware or software. I would then provide them with solution to repair the problem or produce a work ticket to have the issue repaired by the appropriate I.T. representative.I am the point of contact between the users and the production support development teams. Having hands on knowledge of the software being used I am able to help trouble shoot user’s calls and emails before escalating any issues.Maintain and repair all hardware and software within the company, while maintaining the security and protection of the company’s information and all of its users. Well versed in many software applications & programs including Windows and Active Directory.Keep track of all inventories of hardware & software used on premise & away from the company.