Frank Gu Email and Phone Number
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Frank Gu currently serves as the Senior Director of China digital team at Hilton. Frank is responsible for Hilton China's digital strategy, innovation and transformation to support growth and drive long term business value, managing the user experience, technology and delivery for direct digital channels (Chinese version iOS and Android App, Hilton China WeChat mini program), Hilton China digital storefronts in Ctrip, Fliggy and Douyin, MarTech, Customer Data Platform, Co-brand technology, as well as digital solutions for hotels.Previously, Frank served as the head of China digital solution team at Royal Caribbean Cruise Line, he led the digital transformation for its China branch, his team renovated the China website, created the new mobile China website, and digital payment solution, built the whole new SAAS model local call center solution in one year. Empowered by this successful digital transformation, the digital revenue share of Royal Caribbean Cruise Line China branch increased from 3% to 25% in 3 years.Frank has over 20 years of business oriented technology management and leadership experience, served companies such as Dell, General Motors, Ford, TE connectivity either in house or via Capgemini or WPP, spanning manufacturing, automobile, travel & hospitality, consulting industries.Frank's expertise: Global and China large scale enterprise solution integration and implementation considering China unique requirements and reality, IT strategy, roadmap, architecture and delivery, product and user experience management, Agile and waterfall SDLC, PMO, budget and priority governance, Executive stakeholder expectation management, onsite and remote team management, vendor management, tech team coaching, ITIL, infrastructure and Helpdesk, etc.
Hilton
View- Website:
- stayhgi.com
- Employees:
- 89197
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Senior It Director, Digital, GcmHilton Jul 2019 - PresentShanghaiLead Hilton China IT Digital and technology team as a China site leader. -
It Head, Digital Commerce SolutionRoyal Caribbean Cruises Ltd. Nov 2016 - Jun 2019ShanghaiPartner with RCCL China direct business, collaboration with US IT and digital team, accountable for IT budget, strategy, roadmap, infrastructure, implementation & operation of omni-channel digital marketing, e-Commerce, call center and CRM solution for China market, local IT team coaching and management, vendor/agency management.
Frank Gu Skills
Frank Gu Education Details
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Electrical And Electronics Engineering
Frequently Asked Questions about Frank Gu
What company does Frank Gu work for?
Frank Gu works for Hilton
What is Frank Gu's role at the current company?
Frank Gu's current role is Site Leader, Senior IT Director - Digital strategy, product & delivery, MarTech & Customer Data Platform for China.
What is Frank Gu's email address?
Frank Gu's email address is frank.gu@te.com
What is Frank Gu's direct phone number?
Frank Gu's direct phone number is (305) 539*****
What schools did Frank Gu attend?
Frank Gu attended Tongji University.
What skills is Frank Gu known for?
Frank Gu has skills like Digital Marketing, Software Project Management, Cross Functional Team Leadership, Strategic Planning, It Management, E Commerce, Product Management, Web Project Management, Vendor Management, Seo, Pmp, Social Media.
Who are Frank Gu's colleagues?
Frank Gu's colleagues are Emroude Mazurco, Colin Qin, Amigo Kapesa, Stephen Hoffman, Sherif Ahmed, Lisbet Vazquez, Irma Kubas.
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