• Assigned to the TSA/Enrollment Services and Vetting Programs (ESVP) program.• Complete team lead management actions for the following projects: Portfolio/Program Management (PPM), Risk Management Quality Assurance (RMQA) Section, and the Traveler Populations Branch (TPB). I present project/task trackers to Branch Section Chiefs and Program/Project Managers. Also, I brief Senior Leadership on project progress and goal accomplishments. Also, I type meeting minutes. Afterwards, I upload final slide decks and meeting minutes into the SharePoint (iShare) website for storage. • Support the Enrollment Services Branch (ESB)/Operations Management by reviewing meeting minutes, action items, uploading documents onto the SharePoint (iShare) website for recordkeeping, and function as a back-up to the project team lead.• Coordinate and help facilitate high priority meetings for Senior Leadership in ESVP/Vetting Programs Branch (VPB) by presenting fiscal year project initiative trackers for implementation. • Complete administrative duties such as: setting-up meetings, record meeting minutes, and update branch template trackers for recordkeeping. • Complete project planning actions through collaboration, scheduling of meetings, management, and submission of deliverables.• Manage a Deliverable Task Request (DTR) Internal Tracker document by creating, tracking, and closing team tasks/initiatives/projects.• Team lead for various branch projects.• Complete research of programs, annual reports, and TSA programs.• Provide daily technical support by solving challenges encountered by personnel.• Provide extraordinary customer service by communicating and delivering project-related items.

• Assigned to the Office of the Chief Surgeon, National Guard Bureau, for the United States Army.• Supported a Senior Consultant with office responsibilities and conference preparation.• Conference preparation: logistics, parking, registration of attendees, record attendee names and emails for certificate distribution, timekeeper, set-up of food and refreshments, distribute surveys, and collect surveys for post conference review. • Recorded meeting minutes for knowledge obtainment and awareness purposes.• Participated in group interviews for hiring purposes.

• Assigned to the Office of Administrative Services’ (OAS) Director and Deputy Director.• Managed and coordinate the Director’s and Deputy Director’s schedule and calendars.• Helped ensure read-ahead materials are provided in advance.• Created an OAS Tracker Sheet to update Division Directors on the status of correspondences sent to the Office of the Chief Administrative Officer (OCAO).• Managed and distribute mail to OAS personnel.• Concur: I assist personnel with their travel arrangements and upload supporting documentation.• Acted as a Point of Contact (POC) for the Director and Deputy Director.• Answered incoming calls behalf of the Director and Deputy Director.• Printed schedules for daily held meetings for coordination and accuracy purposes. • Web TA: I maintain employee timesheets in OAS. • Provided Executive Assistant coverage for the OCAO front office.

• Assigned to the Office of Training and Professional Development’s (TPD) Deputy Director.• Assisted the TPD Deputy Director by: coordinating travel arrangements, early ticketing Deputy Director airline flights using Omega World Travel. • Concur: I entered travel expenses and uploaded receipts for trip documentation purposes. • Web TA: I validated and edited personnel timesheets for accuracy. • Helped set-up conference call meetings in the Deputy Director’s office and conference rooms located at FPS Headquarters (HQ).• Participated in Bi-weekly Division Director and Branch Chief meetings by setting-up the meetings, conducting roll call, and taking notes for awareness purposes.• Created and distributed TPD Weekly Reports to the Deputy Director and internal stakeholders.• Created briefing packets for the Deputy Director for upcoming travels. The briefing packet consisted of: a cover page, FPS participants with their emails and contact numbers, flight and hotel information, daily meetings such as speaking engagements, education sessions, and meetings with personnel located at the cities he travels to.• Provided administrative support in completing Executive Secretariat Task Tracker (ESTT) for related tasks. ESTT is a SharePoint online database. • Assigned, monitored, and tracked division responses to ensure timely deadlines were met.• Had graduation certificates signed by the Deputy Director for distribution to management personnel.• Held weekly meetings with TPD’s Deputy Director and discussed meetings, scheduling requests, and upcoming travels. • Submitted office supply requests on behalf of the Deputy Director. • Worked as a Point of Contact (POC) for the Deputy Director when needing to coordinate meetings as well as escorting visitors to his office or conference rooms for scheduled meetings. • Provided administrative support to: senior level executives, task managers, and external stakeholders.

• Assigned to the Deputy Assistant Director, Resource Management.• Provided administrative support to seven sub-division Directors.• Emailed FPS personnel for upcoming Monthly Mission Support Meetings on behalf of the Deputy Assistant Director of Resource Management. • Provided administrative support in completing Executive Secretariat Task Tracker (ESTT) for related tasks.• Assigned, monitored, and tracked division responses to ensure timely deadlines were met.• Coordinated travel arrangements for the Deputy Director of Resource Management using Concur.• Organized roundtable discussions by contacting external stakeholders for senior level meetings. • Performed Executive Assistant duties. As an Executive Assistant I assisted the Deputy Director, Resource Management and Acting Deputy Director for Policy and Planning. • Set-up audio conferences for the Deputy Director of Resource Management and Acting Deputy Director, Policy and Planning while filling in as an Executive Assistant.• Helped arrange meetings with the Deputy Director of Resource Management. • Accomplished daily preparation of tasks by placing printed daily schedules in a briefing book. In addition, placed weekly reports completed by Division Directors and Branch Chiefs in the Deputy Director’s briefing book for review.• Concur: I updated a travel itinerary for the Deputy Director by changing flight dates and times.• Made additions and edited existing Standard Operating Procedure (SOP) for Front Desk Receptionist duties and the Daily Morning Brief. • Assisted members of the Strategic Integration Team in accomplishing tasks such as: compiling a distribution list for efficiency and tracking purposes, created Microsoft Excel sheets in order to input survey data results, assisted in the development of a SOP for audit findings. • Trained colleagues with ESTT processes and Front Desk Receptionist daily duty responsibilities. • Cross-trained new hires on agency policy SOPs.

• Answered incoming calls regarding company services promotions.• Set up client appointments with tax preparers.• Problem solved client concerns.• Helped generate thousands of dollars in revenue by completing call campaigns for the franchise.• Helped respond to voice messages left after hours and called the customers back in orderto provide exceptional customer service on a consistent basis.• Assisted the Franchise Owner, Operations Technician, Call Center Manager, Area Managers, Office Supervisors and Tax Preparers daily in order to strengthen tax service efficiency.• Was call center employee of the month for February 2016.

• Provided the Director with research assistance, administration, events planning,and assisted in keeping projects on track and meeting deadlines.• Complied and assisted the department’s Manager and Specialist with training, workshops, seminars and webinars.• Helped draft a policies and procedures manual for the department.

• Handled incoming phone calls.• Created/distributed forms to assigned resources.• Dispatched and coordinated service teams.• Problem solved customer concerns.

• Worked in the GAO-OIG Liaison Office Division. I updated and helped track audits from multiple components within DHS.• Provided technical assistance and support to staffs in a variety of matters relating to the application of planning systems and management programs to meet mission requirements.• Assisted Specialists in developing material for briefings, presentation and conference material needed by supervisor and executive management.