• Service and support the hardware and software for the IV robotics product line across multiple customer sites.• Write and validate QMS FDA regulated technical service documentation for the entire product line.• Paired with 3rd party teams on the development of a functional GUI for device hardware.• Collaborate with various internal teams to improve product future states.• Work inside of manufacturing plant facilities as well as hazardous and non-hazardous cleanroom environments.• Provide supplemental training and shadowing opportunities to new hires to familiarize themselves with the product line and effective customer interactions.

• Wrote and executed testing protocols and reliability testing on design components and ran failure modes analyses.• Built and wired test fixtures, 3D modelled and printed test components, created CAD drawings. • Ran high throughput data analyses, wrote VBA macro code, ran statistical/DOE analyses on datasets.• Collaborated with other device subsystems to help systematically design the product.

Customer facing positions including working as a cashier and produce clerk. Worked with produce deliveries, stacking product, customer assistance, training new employees, and closing the department. Have received numerous customer compliments and I am familiar with simplification and temperature probing.

• Wrote and executed lab protocols, while also using CAD software to 3D print laboratory equipment. Maintained suspension cells for organelle isolation, cytotoxicity, staining, and for flow cytometric use. • Prepared buffers for enzymatic kinetic colorimetric reactions and for enzymatic pH curves. Analyzed datasets to calculate error propagation, percent change, data trends, and percent error.• Helped direct and oversee the 5S simplification of laboratory workstations.