Practice Building: A data driven approach for leading a high performing consulting organization focussed on understanding where our customer's are on their journey to propose a path for success to their future state. Ensuring we accelerate the time to first value by leveraging highily trained experts who are guided to invest in their personal development in order to deliver newly created and existing pre-existing services packages and technical outcome. Manage and monitor forecasts, resource capacity, utilization, customer satisfaction, employee satisfaction, escalations, hiring, attrition, and margins. Research industry trends for services pricing, packaging and valuatation trends.Driving Customer Success by assisting our clients with their digital transformation, by being a critical part of their data journey with Advisory, Training and Implementation Services. Partnering with teams that are also committed to the success of that journey including companies such as Amazon, Microsoft, Snowflake, Virtusa, Artha, WiPro, Accenture, Cognizant, Infosys, etc. Responsible for the Americas Consulting Practice in support of clients from varying verticals including FSI, Pharma, Retail, Higher Education etc. with varying data engineering and business use cases such as Data Governance, Data Stewardship, Data Science, API creation, Master Data Management, Data Ingestion Frameworks, Data Quality, Data Lineage etc.

Ensuring our customer's success with designing, developing, deploying and supporting web and mobile business intelligence applications built using the Microstrategy Platform. Applications are deployed in any vertical including financial services, cosmetics, retail, pharmaceutical, manufacturing, Healthcare etc. These applications support any business process from sales, finance, IT, HR, Operations, GRC etc. and incorporates advanced analytics options such as augmented reality, predictive analytics, voice recognition etc.

MicroStrategy is a leading worldwide provider of analytics, business intelligence, and identity management solutions. Deploy our solutions either on premise or in the cloud and access them from a desktop client, web browser or from your mobile device. I’m a member of the leadership team within MSTR’s Professional Services Organization and my responsibilities include: Ensure revenue forecasts are accurately tracked and reported to accounting department within a leading worldwide provider of analytics and business intelligence solutions. Execute needs assessments, data retrieval, prototyping, and proposal delivery for consistent customer satisfaction. Lead large enterprise complex engagements, while tracking deliverables, resource management, and finance functions. Assist clients in infrastructure topology design, security, load balancing, clustering, LDAP and network drives. Selected Contributions:Supervise team member success, retention, mentoring and development.Administer client health assessments to enhance the maturity of their deployment while implementing best practices for infrastructure and user growth.Design web and mobile applications utilizing various SDLC methods, including conceptual mockups to finalize workflow, user experience and content development for on premise and AWS Cloud deployments.Cultivate rapport with stakeholders, sharing innovative strategies, vision and compelling enhancements to financial and insurance institutions.

Infogix provides information integrity checking solutions that independently verify critical information control points within an enterprise automatically, consistently and reliably. These controls extract, compare and verify information regardless of platform or software installed. Cultivated post-sales partnerships with large enterprise executive team; maintained extensive knowledge of client’s domain and business drivers, relationship management, reference development, license renewal, and recurring revenue creation. Clients included, Bank of America, CitiGroup, Morgan Stanley, AIG, UBS, and The Bank of NY Mellon. Supported overall governance and compliance domains. Selected Contributions:Secured funding and lead the delivery team that deployed technology which added a financial control audit layer for data management, quality, validation and reconciliation during the transfer of $1trillion plus in assets from Smith Barney to Morgan Stanley.Instrumental in providing vertical expertise to delivery teams specific to retail banking, wealth management, and FSI regulations including ACH, DDA, ATM, mobile banking, general ledger, purchasing, claims/losses, premiums, Foreign Corrupt Practices Act, PCI, NAIC, HIPPA, and fraud.Oversaw account management activities to ensure customer success while securing reoccurring revenue for all major clients. Secure customer references for marketing, while ensuring those customer’s needs for new product enhancements were handled as a priority.

Apptix sells Software as a Service (SaaS) for Hosted Exchange, Hosted SharePoint, Hosted IP-PBX and essential add-on services for small and medium-sized businesses.Contractually secured all major clients, including JM Family Enterprises, IAAF and iStar Financial; expanded product usage; and increased Mi8's valuation as a private company prior to acquisition by Apptix. Managed a team of Technical Account Managers who served as ambassadors for end-users including employee hiring and performance evaluation.Selected Contributions:Project manager for Cloud deployments, upgrades and migrations related to Microsoft Exchange, Messenger & Web Conferencing, SharePoint, and EMC Documentum enterprise content management technologies. Maintained client loyalty, ensured contractual obligations, and identified up-selling activities.Oversaw account operations and led proposal functions, protecting $2 million annually. During the merger and acquisition phase, assisted with the consolidation efforts of systems, processes, and team members

Liaised with IBM Sales, customers and executives to enhance management directives and overall customer relationship. Gathered customer requirements and problem statements in order to partner with developers and engineers finalize the proposal for application and or service recommendations, which included the return on investment and cost case. Collaborated with executives, industry partners and IT experts to outsource contracts; and directed transfer of knowledge from client support organizations to IBM support organizations. Led team in planning, executing, and managing project risks using PMI principles. Selected Contributions:Achieved an average annual savings of $1 million as an IT Architect.Collaborated with corporate delivery teams to ensure adherence to customer contractual service agreements and customer satisfaction NPS scoring.Analyzed, promoted, and implemented emerging technologies, including Remote Employee, Tele-monitoring, workforce management and VRU automation for IBM Call Centers. Coordinated overall support for IPC trading telephones from Market Data Services, including Bloomberg, Reuters and Bridge Station.Operated as the Spherion Consultant in support of desktop software/hardware and network access for IBM’s Help Desk.Cultivated the relationship between telecom vendors and suppliers. Designed, implemented and tested global call center disaster recovery plans and contingencies internally for IBM and commercially for JPMorgan Chase, and United Health Group.Deployed Problem and Change Management Processes that were implemented immediately after the outsourcing engagement was contractually finalized.Led the consolidation activity for Help Desk operations across North and South America and the off-shoring to India.