Frank Hewitt Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Oak Ridge, Tennessee, Us

• Engineered and deployed a sophisticated EVMS software application (Earned Value Management System), by seamlessly integrating Deltek Cobra with Primavera P6 scheduling software, yielding an annual cost savings of several million dollars per site and a 65% reduction in man hours (React.js, React Native, Material UI, .NET Core, SQL Server).• Successfully led the reengineering of a web-based project tracking tool specifically tailored to oversee the decommissioning of nuclear power plants for the Department of Energy (.NET, jQuery, Bootstrap, SQL Server).• Spearheaded the successful implementation of corporate software/database standards and project management best practices.

• Orchestrated financial turnaround of $1M pool service company in less than 6 months, utilizing more effective cashflow management & budgeting, cost saving measures, debt restructuring and renegotiation of vendor pricing.• Increased customer volume by over 30% in only 4 months via Google AdWords marketing, resulting in a 35% increase in gross monthly revenue.• Implemented industry-specific service management & dispatch system (Skimmer) increasing overall field and back-office efficiency by over 40%.• Integrated dispatch system with QuickBooks accounting (React, C#, SQL Server) to eliminate data entry errors and to better evaluate field performance, profitability and cost of goods.• Redesigned company website to realign online presence with brand and marketing direction.

Land O Lakes, Florida, Us

• In coordination with CEO, restructured back-office & warehouse operations of $12M company and 75 employees, resulting in improved accountability, operational efficiencies and segregation of duties.• Implemented a call center help desk (Zendesk), increasing agent productivity by 10% while reducing average ticket handling time by 20%.• Introduced customer engagement analytics via digital dashboards using React, .Net Core & ServiceTitan API to help drive outbound sales efforts. • Increased call center volume and booking rates by more than 30% in less than 2 months while saving more than 40 man-hours per month.

• Planned and executed all logistics for over 30 paid influencer marketing campaigns, matching brands/products with social media influencers and celebrities. Average 30% increase in brand lift relative to comparable paid ad spend.• Oversaw day-to-day operations of business including influencer/brand onboarding, creative content production and marketing execution.• Managed Shopify e-commerce platform used to drive all campaign product sales.• Created all marketing campaign proposals for brands and influencers (Facebook Instagram, Google Ads).

Tampa, Fl, Us

• Promoted to President within first 6 months to oversee day-to-day operations of a $5M commercial cleaning business with 350 employees across 5 states.• Introduced financial controls and strategies to restructure company debt resulting in financial turnaround of company within 6 months. • Managed all technology operations of the business and implemented company-wide CRM (Zendesk Sell CRM), analytics and mobile applications used to track sales opportunities and field operations. Increased field service quality ratings by over 25% in 6 months.• Implemented job-costing controls to eliminate cost-overrun and increase job profitability by as much as 18%.• Evaluated new M&A, business and investment opportunities to promote the continued growth of the Company.

•Increased business over 1300% in 7 years to become one of the leading resellers of pre-owned luxury fashion in the world, selling brands like Louis Vuitton, Chanel, Hermes, David Yurman, Cartier, Tiffany and more.•Named to Inc.com Fast 5000 in 2014, 2015 in addition to receiving several local and regional awards.•Managed all aspects of the business including technology, operations, accounting, media/photography, marketing, shipping/distribution, HR, strategic direction.•Took the company through the early stages of the brick & mortar franchising process.

Clearwater, Fl, Us

•Managed all aspects software development and IT departments.•Head solution architect for several high-profile clients including Dollar Rent-a-Car, Thrifty Rent-a-Car, McDonalds, Melitta Coffee, and more.•Worked closely with SEO/PPC and Media divisions on the implementation of large-scale content management (SiteCore) and data analytics (Omniture). •Worked with several high-profile clients in the implementation and management of multi-million-dollar email campaigns.•Introduced project management best-practices reducing overall project overrun by as much as 50%, increasing overall departmental profitability.•Trained staff on latest software development and project management techniques. •Managed the re-engineering of corporate IT infrastructure and business processes.

Tampa, Florida, Us

• Managed and mentored a team of experienced IT professionals and actively participated in the redesign of a complex Learning Management Platform and corporate website (C#, ASP.NET, SQL Server 2000).• Introduced an enterprise portal framework for the development and deployment of the company’s proprietary Learning Management System.• Established formal development standards and practices within development group resulting in a faster time-to-market and a reduction in ongoing maintenance costs.• Conducted weekly meetings with onsite and offshore teams to improve group communication and project coordination.• Coordinated hardware and software purchasing decisions including vendor evaluation and selection.

• Responsible for all technical operations in the Americas, the Caribbean, Southeast Asia, and Eastern Europe, working directly with the CEO and CFO. • Managed international cross-functional team of 20 employees, regional partners and strategic partners to support ongoing product development, deployment, and distribution.• Successfully led a $2M product improvement initiative for a commercial Learning Management System to realign online operations with business objectives and market expansion (C#, ASP.NET, SQL Server 2000). • Created and implemented rapid course development methodology for multilingual content deployment, reducing time-to-market by more than 35 percent with an average per project cost savings of $150,000 (C#, ASP.NET, Flash MX). • Managed localization, development and deployment of over 200 online instructional modules designed to deliver sales and management training and financial services product knowledge to a multicultural customer base (C#, Flash MX).