• Managed the Network of FTP and VPN connections for athena’s clients and their vendors. • Collaborated with end users and stakeholders to translate different clinical workflows into business and technical requirements in support of interface projects including custom enhancements or modifications. • Partnered with development and network teams to solve complex business problems• Trained new employees, as well as Tier 1 support on case resolution techniques.• Created documentation on Wiki boards for network monitoring standard operating procedure processes• Created and implemented a case contingency project resulting in a reduction in case stock by 20% in two weeks for the entire interface support team

• Managed ERP route planning system for company trucks moving to and from customer locations. • Migrated customer records from databases via Microsoft Access/Excel, SAP GUI, and other database management tools• Created Web Page GUI’s for company handheld devices utilized by frontline reps.• Supported Salesforce and other proprietary software technical issues utilizing SQL Server, Meraki Systems Manager, Active Directory, and LogMeIn Remote software.

• Supported three proprietary support applications for asset and inventory management.• Consulted clients on best software package for their company based on their infrastructure and business requirements• Managed SQL Server databases for clients needing upgrading, data mining, or problem solving.• Partnered with hardware manufacturers for pairing ERP devices with ERP software solutions.

• Managed labor systems that controlled employee payment, scheduling, and other workforce related activities for over 90,000 employees.• Assisted in developing a research tool using Microsoft Excel and Access to optimize data sharing time among different ERP systems• Partnered with various lines of businesses to resolve issues involving all facets of labor operations.• Researched and developed new methods to more efficiently resolve system issues utilizing SAP master data and other database management software.• Supported employees across the company with technical issues and other Help Desk problems.

• Managed the daily operations of Disney Quest attractions.• Provided exceptional customer service to all guests inside of the parks.• Provided support and trainees to new interns.